At Eaton we are modernizing the way we use data to accelerate our digital transformation. Join our Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are transforming to a Product Centric Organization utilizing Agile practices to help us work more incrementally and fluidly, allowing us to respond more quickly to changing business needs. We are currently seeking a Solution Architect - ServiceNow to join our Infrastructure Services organization. The candidate can be based out of any Eaton facility in the United States. Position Overview: The Solution Architect for the ServiceNow team within Infrastructure Services will have responsibility for driving and supporting the design, DevOps, technical strategy and deliver solutions for strategically aligned projects by incorporating best practices and established pattern standards throughout the project lifecycle as an SME in the ServiceNow development space. The Solution Designers primary responsibilities include facilitating project technical leadership activities across multiple business organizations spanning sectors that highly complex in nature, perform design of security and architectural models for complex projects and Provide proactive direction ensuring a stable and scalable solution, also conduit to translate functional business need into tangible action that delivers results meeting both the expectations of our customers and IT data governance responsibilities as part of a collaborative team. He should be defining, publishing, and presenting solutions to technology leaders and business executives of the enterprise spread across geographies. The candidate should have a solid grounding in IT process, excellent technical acumen, strong business process knowledge, and the curiosity and drive to consistently deliver results that leverage and improve upon existing standards and best practices. The candidate must be highly self-motivated with strong communication skills and the ability to guide others in ambiguous situations. The candidate must have a demonstrated ability to translate highly complicated technical solutions into understandable and logical components. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Driving the technical delivery of solutions from initiation through development, validation, go-live and user adoption. Collaborating with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy. Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects. Providing solution expertise and architecture guidance for ServiceNow applications across all sectors. Responsibility for defining the DevOps workflow and Agile for ServiceNow applications and improving efficiency and proficiency of team. Collaborating with the customer and architect to establish processes and advancing ServiceNow capability / usability centered on delivering solutions that balance strategic and customer driven needs. Providing guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner. Regularly communicating and reinforcing status, prioritization, and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies. Responsibility for process, standards, governance, and performance of technical environments. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s Degree from an accredited institution A minimum of 5+ years of experience in design, development, implementation, and administration of ServiceNow application development. Must be legally authorized to work in the United States without company sponsorship now or in the future. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. Preferred Qualifications: Experience in: Asset, Discovery, CSDM, CMDB, HR Service Desk, Mid Servers, oracle/sql, SPM, ITIL, Apigee, agile, java scripting Position Criteria: Leadership skills – driving decisions and deliverables within a team environment. Working in a highly matrixed organization spanning domestic and international locations. Responsibility for process, standards, governance and performance of the shared structures and technical environments. Ability to access and evaluate products/vendors. Ability to drive projects with broad scope of deployment, including sector and/or region. Negotiating small to moderate scale vendor SOW. Architecting, designing and leading solutions for global processes for various functional organizations. Creating development standards and promoting modularization and reuse of code. Contributing to creation of policies, of standard approaches and techniques. Awareness of industry automation trends. Contributing to selecting business cases, develop prototypes and Proofs of Concept. Outside of the box thinking, to identify and work around process design. Developing foundational capabilities for automation development and support. Collaborating with business and development teams to drive robust testing methodologies. Working within operational and performance metrics to drive continuous improvement. Technical Knowledge: Must have knowledge in ServiceNow ITSM, Asset(HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting, ITIL and MID Servers rest APIs, oracle/sql, Apigee, Agile. Strong programming and scripting experience with JDK, JSP, HTML, Java Script. Must have experience with REST interfaces. Experience in Process Consulting, problem definition, Design /Detailing of Processes. Exposure and experience in implementing ServiceNow upgrade projects. Preferred if basic knowledge of SQL. ITIL Service Lifecycle: Service Design. ITIL Service Lifecycle: Service Operation. Preparation of Technical specification document. Lead technical solution design based on engineering and business requirements related to ServiceNow. At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $101,250 - $148,500 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Information Technology Region: North America – US/Puerto Rico Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time