Solutions Coordinator Company: Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals. Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet. Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places – join us – and start making your impact today. To learn more about Enlighted, visit us at www.enlightedinc.com Our Team: Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best. You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens – the brightest way to advance your career! Location Enlighted – Global Technology Center, Chennai Role Solutions Coordinator Experience 3 -5 years Education B. Tech / B.E. in Computer Science or Information Technology or Electronics & Telecommunications or equivalent specialization Responsibilities • Participate in all aspects of a Comfy | Enlighted deployment (pre and post) to establish relationships with our customers • Work with customer’s technical teams and serve as primary point of contact during implementation. • Communicate with clients to identify and define project requirements, scope and objectives • Supervise current projects and coordinate all team members to keep workflow on track • Work with internal teams to create and package high-value, easy-to-use field tools (technical guides, training decks, demos, etc.). • Collaborate with third parties, and customers to oversee application deployments and API integrations – ensuring a smooth customer experience • Work alongside partners, installers, and integrators to guide our projects to success through multiple channels • Collaborate with the Customer Support and Customer Success teams to ensure a smooth post-implementation experience for our clients • Test and experiment with our product and relevant integrations to ensure the deliverables meet customer expectations • Work with our clients to learn and understand their current workflows and seek out and nurture relationships with power-users and influencers within client sites • Track user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues • Shadow our Solutions Engineers, Field Engineers, and Project Managers to establish a baseline understanding of our product and learn about our partners and customers • Some travel required • Candidate Profile Minimum 3 years of experience in consulting, project management, and/or customer success experience is required Solid technical background, with understanding or hands-on experience in software development and web technologies Strong familiarity with project management software tools, methodologies, and best practices Excellent analytical skills with the ability to solve problems creatively Outstanding written and oral communication skills – you'll often be writing materials that will go directly to our clients Detail oriented and the ability to document and track tasks Excitement about working with cross-functional teams while simultaneously participating in multiple complex projects from start to finish Willingness to operate outside of assigned projects and pitch in wherever necessary Good to have: Comprehensive understanding of network architectures and technologies: TCP/IP, routing, switching, and wireless. The ability to interpret and explain wiring diagrams for electrical wiring of lighting Experienced in network security frameworks and firewall configuration requirements Proficiency creating detailed design diagrams and presentations with tools such as Visio and Power Point Experience with BACnet Knowledge of REST APIs #SI_RSS_ENLD Organization: Smart Infrastructure Company: Enlighted Energy Systems Pvt Ltd Experience Level: Experienced Professional Full / Part time: Full-time