Solutions Architect

Location: Remote, West Coast

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

ESSENTIAL DUTIES AND RESPONSIBILITIES

To support winning new business:

Understand the prospect’s needs:

• Collaborate with sales teams in the early stages of the sales cycle (confirm opportunity, get a clear understanding of the prospect’s needs, prepare queries for the solution development phase, offer operational solutions to prospect’s needs or problems and set the limits of service, etc.).
• Help collect the information needed to understand the prospect’s needs on behalf of RWS’s key stakeholders. Information gathering requires research about the prospect (the company, division and industry), as well as engaging with the prospect via email, phone and in-person meetings.
• Actively participate in conference calls, meetings and other forms of communication.
• Identify problematic areas/pain points and implement solutions to address varying business processes.
• Be prepared to credibly discuss localization, CAT and MT technologies, including both RWS and third-party products, establish best practices with prospects and provide excellent customer service in all client-facing activities.
• Share information with the operations team or other stakeholders so that they are aware of new leads and opportunities being worked on that may involve them.
• Understand and provide detailed information about RWS’s services, products and capabilities.

Develop solutions:

• Recommend best-fit and value-add solutions and provide guidance on how to leverage the proposed solution to its fullest potential.
• Engage key internal stakeholders, including relevant subject matter experts and operations teams as needed, in the process of creating the customized solution.
• Research tools and processes as necessary. The SA should expect to acquire necessary information from outside the company if experience or expertise is otherwise not available.
• Accurately scope, quote and provide pricing guidance based on sound and documented methodologies as part of proposed solutions.
• Ensure any proposed solution is viable (meets the prospect’s needs and is achievable, sustainable and profitable).
• Complete RFx forms and pricing sheets provided by the prospect and/or collaborate with the pursuit team on creating proposals that clearly explain the solutions.

Present solutions:

• Collaborate with the pursuit team to create clear and compelling presentations on proposed solutions for prospects and internal stakeholders.
• Arrange and provide demos of proposed technology to educate prospects on our products/solutions and how they can address the client’s needs.
• Participate in communications, conference calls and onsite meetings as needed to support the sale.

Post-sales support:

• Document the solution and train the onboarding and production teams on the processes and tools if needed.
• Provide support as needed to the program team in setting up and executing the solution.
• Capturing client feedback for sales and product management/marketing.

• To support internal initiatives:
• Report regularly on results, issues and roadblocks.
• Contribute to internal knowledge management, best practices and trainings.
• Collaborate on continuous process improvement initiatives, including creating new content for the sales process and driving innovation in all areas of client services.
• Monitor market and competitor activities and share findings with sales and solutions teams.
• Must be able to work with light supervision. Products and deliveries will be reviewed by the sales pursuit team, other SA or Sr. SA coaches and management.
• Assist in providing higher visibility to the company by participating in trade shows, speaking at conferences and writing articles for publication (optional).

KNOWLEDGE, SKILLS AND ABILITIES

• Fluent in English. Additional language knowledge a plus.
• Understanding of translation, localization, internationalization, testing and engineering services, as well as knowledge of localization needs across many industries (IT, manufacturing, retail, etc.) and by client role (marketer, tech writer, developer, etc.).
• Expert knowledge of MS Office, in particular Excel. Ability to develop macros a plus.
• Strong understanding of translation technology required. Should be very familiar with major CAT, TMS and MT solutions and be able to discuss variables impacting cost and quality as well as the limitations of each technology.
• Familiarity with scripting languages; programming skills highly beneficial
• Strong organizational skills
• Ability to deliver to strict deadlines in a demanding team environment
• Motivation, a mature and positive attitude, reliability, flexibility and a resourceful personality
• Ability to educate client on localization topics and evangelize best practices of the industry
• Strong presentation skills
• Ability to independently communicate information to internal teams, partners and clients
• Advanced technical solution and problem-solving skills
• Strong analytical and critical thinking skills
• Strong research skills
• Knowledge of Strategic and Conceptual Selling or Customer-Centric Selling methodologies a plus

EDUCATION and/or EXPERIENCE

• University degree or equivalent combination of education and experience, with a focus on language, language technology, software development or management preferred
• 5+ years of operational experience at engineering management or program management levels

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.  

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.