Job Title: Solutions Architect

Location: Madrid – Spain.

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

 

About The Role:

 

Under the general direction of the Global Solutions Director of Regulated Industries, the Solution Architect works closely with the Sales, Marketing, Operations and Technology teams and their customers to define, create, and present creative solutions.  This position is responsible for mapping RWS Regulated Industries’ service offerings to specific customer requirements through the development and implementation of solutions that meet client expectations for technical competency, process innovation, cost savings and quality. By analyzing customer requirements, the Solutions Architect will identify market trends and opportunities to propose and develop value-driving new solutions.

 

The Solutions Architect works closely with the RI Pricing Operations team and assists with pricing generation in order to assist in achieving revenue and profitability targets while serving as a resource to help address strategic pricing, process, technical, and other aspects of customer communication.  The position actively participates in client meetings and contributes responses to written proposals. The Solutions Architect provides training to other teams within the organization in solutions related topics.

 

 

 

Responsibilities:

 

Solution Design and Implementation

• Define high quality solutions on large and/or complex accounts that enable the delivery of high quality services in the most productive manner.
• Develop effective technical methodologies that address complex, diverse and/or unique technical requirements.
• Play a key role with existing and/or new clients to ensure the correct technical set up, correct understanding of the client and PMO teams needs in the best possible way.
• Apply advanced technical skills to evaluate, develop and/or improve the effectiveness of technical processes and tools to ensure that efficiency, quality and profitability are maximized across a variety of diverse client accounts, for example, via account audit program.
• Develop quality assurance processes that ensure quality standards are met in complex and/or unique projects and focuses on driving automation and simplification in processes and methodologies.
• Provide thorough information and specific requirements for the LDTS and Professional Services teams to proceed with the configuration of the TMS environment.
• Assist LDTS and Professional Services teams with the implementation of the technology designed for the relevant solution.
• Demo the suggested solution to the client, ensuring all requirements from the client are shown during the demo and address all technical and implementation questions raised by the client and/or internal teams in RWS.

 

Request for Proposal (RFP) Management

• Work with the RI Pricing Operations team, the Vice President of Operations and the Sales team to identify, evaluate and assess pricing to be included as part of RFP responses.
• Contribute responses, analyze and review RFP prior to submittal and contribute strategic guidance as appropriate for final RFP response as needed.
• Work with the Bid Management team to analyze, evaluate and update RFP response repository.
• Work with the Bid Management team to analyze, evaluate and create original RFP content coordinating review and input from appropriate team(s).

 

Pricing Management

• Assist RI Pricing Operations team with analyzing, reviewing and maintaining a centralized pricing repository.
• Provide strategic support to Sales and Operations departments related to pricing.
• Analyze and evaluate dependencies of the technology solutions proposed to clients to ensure that strategic and continual buy-rate monitoring is an integral part of overall pricing strategy.
• Assist in the identification, evaluation and assessment of technology solutions (technology-enabled managed services) providing cost reduction and client support.

 

Opportunity Support

• Provide strategic solution expertise support to various teams in client-facing activities such as bid defense presentations, exhibits, and hosted events.
• Analyze, evaluate and develop opportunity-specific solution content, positioning and messaging.

 

Solution Knowledge Management

• Working with Subject Matter Experts, analyze, evaluate and assist in the creation of original thought leadership content for agreed upon topics.
• Assist in the formulation and implementation of a Knowledge Repository for the Regulated Industries organization.
• Identify, evaluate and assess Subject Matter Expert knowledge and related information for inclusion in Knowledge Repository, and review and update Knowledge Repository as appropriate.
• Compile and review market research including the identification, evaluation and assessment of industry trends.
• Formulate, interpret and implement market positioning of new services.
• Lead continuous improvement initiatives (e.g. processes, methodologies) across the function that help to improve organizational capability and deliver higher quality services to clients.

Training

• Analyze, evaluate and create sales and solution training in collaboration with the company’s HR/training department.
• Provide solutions training to the Sales team and other employees as needed.
• Provide sales training for onboarding of new Business Development Managers.

 

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.