South Africa IT Cluster Manager

Job Title

The IT Cluster Manager is responsible for the overall IT management of a cluster (group) of hotels. He/she acts as the single point of contact for hotel GMs and HODs, Country Directors, Shared Services, vendors and other business stakeholders, and is the direct line manager for a team of frontline IT team members.
       Key Deliverables and Responsibilities
Business Requirements. The process of adopting and integrating new and improved technology solutions to support the organizational objectives.
- Support the implementation of the IT strategy, structure, budgets, people, financial outcomes and scorecard metrics for the hotels' IT Department.
- Initiate and manage IT projects for the cluster hotels and consult the key stakeholders in strategic IT matters concerning the hotel.
- Provide business cases to justify investment and expenditure as part of the approval process.
- Support the IT Operations team to ensure smooth day-to-day operation.
- Manage day-to-day IT operations in the hotels and implement Accor IT brand standards, new technologies, systems and projects.
- Ensure new standards are implemented, projects are completed, and reports are submitted.
- Enforce IT standards and policies in hotels, including user rights, backup policy, preventive maintenance, contingency planning etc.
- Ensure hotel compliance with the Accor IT brand standards, policies, guidelines and audit requirements.
- Ensure that technical system documentation (SOPs) is available, up to date and accessible and give feedback if and when SOPs are reviewed by SOP champions.
- Identify IT related risks and issues and implement risk mitigation strategies together with hotel management and Country IT Director.
- Manage follow-up reviews and escalated IT issues from clustered hotels.

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