Spa Attendant

Our team of experts promote a wellness focused lifestyle which transcends through all spa experiences enjoyed by our guests.  The Spa Attendant ensures the guest's experience meets our brand standards by providing excellent guest service and addressing the details behind the scenes, always going above and beyond our guest's expectations.  

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing: 

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
• Assist with incoming Spa Concierge related questions and coordinate spa programs as requested.
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
• Attend all departmental meetings and trainings.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
• Respond quickly to guest requests or complaints and see that appropriate action is taken. 
• Follow up to ensure guest satisfaction
• Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• Work in Fidelio for all reservation information inquiries.
• Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information.
• Clock in and out accurately, and follow break-time/lunch guidelines.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
• Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility

 

Your experience and skills include:

• Excellent interpersonal and communication skills
• A professional appearance
• Focus on client satisfaction
• Provide outstanding customer service
• Deliver excellent results

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

 

 

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally permitted to work in Egypt.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.