MAIN RESPONSIBILITIES

• Manage all Spa operations including customer services, product quality and innovation, revenue generation, inventory controls and management of staff
• Monitor operating standards of guest satisfaction & relationship, membership, guest’s comment & complaint and any special treatments
• Ensure the spa & fitness staff provide appropriate and consistent levels of customer service and hospitality
• Ensure staff provide greeting all arriving and departing guests, including maintain positive guest relations at all times
• Support in designing and promoting activities to meet customer demand and generate revenue
• Maintain a complete knowledge of products, services and promotions including stay current in the latest development and update activities accordingly
• Remain up to date with all membership applications and fees
• Develop Standard Operating Procedures for Spa & Fitness Centre department
• Manage daily sales report and provide to financial department with accurate information
• Develop monthly and quarterly report in order to provide consistent progress of the department 
• Maintain proper inventories in Spa & Fitness Centre department
• Supervise staff, including daily job performance, managing duty roster and other concerns
• Conduct regular department meetings for purposes of informing, guidance and inspiring staff
• Facilitate communication between Spa and Fitness team and other departments
• Design, develop and train staff, in relations to skills acquired to perform their roles such as variety types of massage therapy and fitness course
• Ensure all staff maintain professional appearance at all times, adhering to hotel grooming standards, hygiene and rule compliances
• Maintain neatness, cleanliness and safety of the Spa & Fitness Centre facilities
• Handle any emergency situations with urgency and discretion