Spa Operations Manager (Full Time Permanent)

For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Hotels & Resorts offers a wide selection of luxurious Spa experiences. Your care and professionalism as an Spa Operations Manager shows our guests that they are unique and valued – and you will take pride in knowing that you talent helps them feel their very best.   

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

Reporting to the Director of Wellbeing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Direct and lead the day-to-day Spa and Recreation operation ensuring all standards are followed
• Promote and sell customized Spa / Recreation and Wellbeing programs to conference groups, weddings and individuals in addition to wellness retreat programs and hotel packages
• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques
• Responsible for all spa purchasing, inventories, keeping track of product shelf life and monitoring products consumptions
• Work closely with suppliers to update products, trainings and sales incentives
• Ensure team members are familiar with all areas of the Spa and Recreation operation, including product knowledge and retail sales
• Assist in the recruitment, development and training of all wellbeing colleagues
• Develop, implement and measure short and long range goals and objectives
• Attend all scheduled hotel meetings
• Conduct departmental meetings and one-on-ones
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Previous leadership experience within the Spa field required
• University/College degree in a related discipline is an asset
• Computer literate in Microsoft Window applications required
• Experience in the luxury hotel industry is an asset
• Experience and certification in one of the Spa disciplines of therapy required (Aesthetics Or Massage certification) 
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   
• Frequent standing, bending and reaching throughout shift.
• Occasional lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling, sitting.
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing, bending and reaching throughout shift.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx