Spa Operations Supervisor

Are you passionate about the spa industry and providing unforgettable experiences? We are looking for a leader to maintain high luxury spa standards and oversee daily aspects of the spa guest service operation.

What is in it for you:

• Opportunities for growth
• Excellent benefits including medical/dental/vision and 401K
• Vacation and Holiday Pay
• Charity events and wellness opportunities 

What you will be doing:

• Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to employee concerns and questions. Address issues as they arise
• Define expectations, provide feedback, holding team accountable and showing appreciation
• Train, schedule, counsel, motivate and coach spa front desk and Sisley employees. Support team to reach common goals
• Ensure uniform and personal appearances are clean and professional for all front of house employees.
• Report all accidents, injuries, and unsafe work conditions to the Department Manager
• Welcome and acknowledge all guests, anticipate and address guests’ needs
• Provide excellent service and hospitality following the brand guidelines to both internal and external customers
• Process spa reservation requests, changes, and cancellations received by phone, mail, email or in person
• Review proper billing according to accounting policies (for promotions, packages, spa members, etc.)
• Research and resolve group reservation conflicts, questions, and requests
• Collaborate with Spa Operations Manager for continued guest experience process improvement
• Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
• Troubleshoot, resolve, and document any guest issues and concerns and make proactive changes to process for future
• Review all Group Resumes that have spa treatment blocks
• Monitor Experience Coordinators daily tasks and checklists to ensure completion
• Process Credit Card Authorization Forms
• Answer any questions that Spa Coordinators may have
• Assist with training and onboarding of new hires.
• Perform both opening and closing MOD shifts as scheduled.
• Assist with F&B ordering, process, and oversight.

Your experience and skills include:

• Experience working in the spa industry
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respon to a range of different work situations
• Ability to work on your own or in teams
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift
• Proof of eligibility to work in the United States is required

Your team and working environment:

• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience
• Feel Valued, Feel Sparked, We Are One
   

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.