Are you the one always pampering people? Do you possess this magic touch that leads a spa reception team to exceed expectations whilst having fun at work? When you hear ‘hospitality’, does that sound like your every-day passion? If so, the welcome desk at the Willow Stream Spa is looking for your leadership talents.

Covid-19 Safety Policy:  In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Rate of Pay: Starting at $20.46 per hour. Full rate after one year is $24.26 per hour.

What is in it for you:

• Subsidized staff housing for full time status walking distance from the hotel
• Daily duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program 
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf and early bird specials for ski hills with option for payroll deduction
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:  

• Strategize and create initiatives to deliver the best experience in a luxury spa whilst surpassing the profitability of Spa Reception and Boutique area.
• Empower yourself to drive accountability for our employees to turn moments into memories for our guests and our employees.
• Utilize your creativity as well as you verbal and written customer relation skills to turn guest issues into opportunities and loyal patrons. 
• Select, train, coach, retain, evaluate and recognize the team members that will reflect your vision of a spectacular, efficient, driven, effective and collaborative team.
• Drive increased scores and celebrate successes for Employee Engagement Survey, Leading Quality Assurance audits, Guest Satisfaction results and our financial performance.
• Carry out any other duties and responsibilities as assigned.

Your experience and skills include:

• Previous experience as a Spa Reception/Front Desk Supervisor, Senior Spa Concierge or hotel Front Desk/Front Office Supervisor an asset.
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, goals-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Strong leadership skills, able to lead colleagues to achieve the department’s vision and goals.
• Self-motivated individual, effective communicator who enjoys working with people and pays attention to details.
• Able to stand and walk throughout shift.

Your team and working environment: 

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer 
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com