Scope of Position:

The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Cape Grace Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Responsibilities:              

• Is an ambassador of AccorHotels & Cape Grace by providing memorable guest experiences

• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

• Possess knowledge about all aspect of Cape Grace treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details

• Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times

• Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per AccorHotels Brand Standards

• Ensures individualized guest service through acknowledging and responding to needs and expectations

• Reviews guest’s medical history/ waiver and all information in SpaSoft, prior to performing each treatment

• Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order

• Maintains proper supplies of professional products, towels, and other supplies in treatment rooms

• Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities

• Assists members and guests with the use of sauna, steam, whirlpool, etc

• Handles guest complaints and solves problems to the degree possible

• Works with related hotel departments to ensure efficiency in meeting guest needs

• Contributes to the team environment by assisting spa colleagues in all areas

• Participates in the orientation and training of all new/temporary colleagues assigned to Cape Grace Spa

• Follows Occupational Health and Safety regulations

• Other duties as assigned

Qualifications:

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills

• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

• Proficient in English language (verbal and written) with a second or third language as an asset

• Must be able to handle a multitude of tasks in an intense, ever changing environment

• Must be flexible in terms of working hours, and able to work with little or no supervision

• Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.)

• Minimum of two-year experience in spa industry or hospitality would be an asset

• Computer literacy in Windows, MS Office, PMS system, Book4Time, Spa Concept, and Micros is recommended