Department: Service

Report To: Service Manager

Subordinate: none

Responsibilities:

• Responsible for Quotes, Follow up, order handling in a timely manner

• Tracking the progress of customer complaint handling, and production department, purchasing department keep communication improve the efficiency of customer complaint handling
• Project specific investigations, liaising with factory, suppliers, customers and Reps
• Process all spare part and repair orders
• Process warranty claims and following up with customers and Reps to ensure defective parts to be returned to factory promptly
• Liaise with the forwarder for importation of spare parts
• Maintain all ERP related data, such as, Customer data, etc.
• Provide frequent Updates on spare part catalogue and price Lists
• Definition and conversion for sales promotions in the spare parts business
• Monitoring the overall Process and business, doing adjustments and improvements
• Stick to all ISO related rules and processes

Qualifications:

• Bachelor Degree or above, major in Mechanical or electronically

• Additional commercial education with some years of experience

• 3 years or above work experience in relevant function

• Very good computer knowledge

• Experience in use of ERP systems

• Experience in a mechanical engineering company

• Export knowledge advantageous

• Good English language knowledge in written/oral

  Personnel Habits

• Team oriented

• Communicative

• Balanced

• Dynamic

• Independent

• Flexible

• Willing to learn

• Working under pressure

• Travelling

上班地址：上海市松江区沈砖公路6000号A2-A3幢