At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

·       Manage customers RMA activities, follow up customer RMA from end to end.

·       Deal with day to day customer RMA operations including RMA creation, return instruction, returns follow up, discrepancy communication and follow up during GR processing and credit back or replacement delivery.

·       Deal with customer inquiries for open RMA orders.

·       Work with internal teams to address customer requests and exceptions

·       Warranty validation and warranty policy follow up

·       Interfaces with Sales, Technical Support Engineers, Finance and Logistics, etc. on RMA activities

·       Performs RMA related testing for companywide SAP/ERP System consolidation projects.

·       Reporting

·       Bachelor degree

·       3+ years working experience related to Customer service, order management.

·       Good communication skill

·       Quick problem solver

·       Excellent at Microsoft Office application and ERP (SAP/Salesforce);

·       Capable to communicate in English

All your information will be kept confidential according to EEO guidelines.