Bring your career aspirations to life with AIA!

• To provide efficient day to day SaaS application support and administration which includes receiving and replying inquiries & managing support tickets within SLA
• Being single point of contact for related SaaS applications

• Manage SaaS application (MIRO, Jira, Confluence) user management, including new user provisioning, deactivation team configuration

• Governance of application’s enterprise level permission security and accessibility, support and manage team level account administration

• Support ongoing license subscription management and administration. Assist application users to provide a smooth user onboarding experience

• Accountable for ensuring ensure the application environment setup and configuration are in compliance with company standards and discipline

• Assist the application users on user administration and license usage review/analytics

• Take ownership on asset creation and maintenance relating to MIRO, including user operation guide, onboarding guide, standard operating procedure and any relevant guidelines

• Workflow and fields management - By valid request

• Project and setting creation - By valid request

• Back up - Regularly done by automation rule and export it manually

• General assistance - Filter, Dashboard, plug-in

Job Requirements :

Education

• Candidates must possess at least a Professional Certificate / Diploma / Professional Degree or equivalent.

Experience

• Minimum 3-4 years working experience in related field is required

Practical Skills/Abilities:

• Proficiency in English and Cantonese

• Able to write clearly and concisely

• Possess personal attributes such as maturity, interpersonal skills, professional integrity and initiative

• Good planning, organizing, excellent communication skills, good follow up and coordination skills

• Well versed in Microsoft Office applications (Excel, Word, PowerPoint)

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.