This position can be worked from our offices in New York City or Pittsburgh, PA. About BNY Mellon Bank of New York Mellon (BNYM) is a leading Globally Significant Financial Institution. We provide Investment Management and Investment Services that help individuals and Institutions invest, conduct business and transact in markets all over the world. Headquartered in New York, BNY Mellon’s 52,900 employees are located in 36 countries and serve more than 100 markets. BNY Mellon has approximately $32.2 trillion in assets under custody and administration, and more than $1.8 trillion of assets under management. In addition, the Company is the world’s largest provider of Corporate Trust and Depositary Receipt services and a leading provider of Broker Dealer, Liquidity, Payment and Global Markets services. BNY Mellon ranks as the 7th largest global asset manager and 8th largest US wealth manager. Role Description BNYM is seeking to hire a dynamic, self-motivated Business Manager to support the Senior Business Managers in Client Service Delivery business. The Client Service Delivery organization is a global client-facing servicing team for Asset Servicing. This team is critical in driving service improvements and managing service for our client base. The Business Manager, as part of the Asset Servicing Finance & Business Management organization, provides support to the business and is critical for driving analysis, process improvement, financial analysis and controls, as well as delivering on strategic initiatives. Core Responsibilities: Act as a thought partner and advisor to the Senior Business Managers in the Client Service Delivery Organization Ability to build key relationships and collaborate with Senior Leadership team within Client Service Delivery and work with key stakeholders across the firm (e.g., Asset Servicing teams, Technology , Finance, Global Operations) Help Senior Business Managers to coordinate, track and execute on the strategic and financial objectives on behalf of Client Service Delivery Assist in planning and drive the execution of committed to goals including headcount, expenses and investment and productivity initiatives Tracking of Client Service Delivery performance metrics and financials – including MIS, Metrics, management reporting, budgets, location strategy, planning of investments, revenue management, headcount, etc. Support Senior Business Managers to develop content for various forums and meetings with senior audiences including; Monthly and Quarterly Business Review Meetings, strategy sessions, off sites, townhalls, extended leadership forums, weekly staff meeting, etc. Drive communications strategy for Client Service Delivery including; monthly newsletter, announcements, events, exchange sessions, client success stories etc. Responsible for managing employee engagement and people related activities including raising requisitions, partner closely with recruitment on behalf of Senior Leadership, collate promotions and facilitate collaboration sessions, headcount review and approval processes, etc. Support Senior Business Managers to lead and execute special projects/initiatives that are of strategic importance for the function or business unit with a view to improve the end to end client experience Drive partnership between business and functional teams (e.g. technology, operations, HR, marketing, recruitment etc.) to achieve business objectives Partner with others in Finance & Business Management (CFOs, Business Managers, P&A leads) across regions and businesses to share best practice and drive consistency across the bank Qualifications Bachelor's degree in Business, Finance, or related area 5-7 years prior experience in Business Management, Finance or related function Asset Servicing product acumen or experience in Asset Servicing Operations is preferred Ability to work independently and autonomously, can manage multiple work streams and or projects, able to prioritize and meet deadlines in a timely manner Exceptional verbal and written communication skills Energetic, self-motivated and effective under pressure Strong analytical and data manipulation skills; proficient with Microsoft Excel and Powerpoint Ability to collect information, synthesize, package and effectively communicate to various levels of the organization Good stakeholder management skills and has the ability to work with all levels of Seniority Pro-active, collaborative and problem solving mindset with ability to identify, clearly present and implement solutions BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 70158 Job: Asset Servicing Organization: AS Service Delivery-HR07864 Requisition Number: 2111371