ABOUT BNY MELLON BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations, or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news. What we do: Overview of Corporate Trust: With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. Overview of Team: Within EMEA, we currently have Corporate Trust Global Client Services teams in Dublin and Wexford and the teams continue to grow as we take on new business with overall responsibility for the operational relationship with our Clients. We work in a global model and are closely aligned to our colleagues in other locations such as the UK, US and India in order to streamline and support our automation agenda. The successful candidate will: • Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. • Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. • Apply advanced problem solving skills, judgement, and experience to analyze information. • Use developed communication skills to deliver high quality service to a specialized client base. • Provide key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. • Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. • Resolve the most complex or non-routine client issues or inquires, as needed. • Use in-depth knowledge of client issues and needs to contribute to business development efforts. • Use broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. • Lead and participate in internal activities and initiatives designed to improve the client experience. • Use knowledge of client services best practices and BNY Mellon client needs to help develop process improvements. • No direct reports. • Provide guidance to less experienced team members. • Supports multiple, complex client accounts. Qualifications What we are looking for: • Ability to lead operational communications with internal and external clients • Shows proficiency for accounting for complex transactions, ability to read and interpret transactional legal documentation and the technical understanding to guide administration team in implementing best practice • A college degree (preferably in business, finance, economics, accounting) • Bachelors degree or the equivalent combination of education and experience is required. • 7-10 years of total work experience preferred • Experience in an operational area and/or client services preferred • Sound technical knowledge of structured finance products including CDO/CLO (Collateralised Debt/Loan Obligations) and Credit Funds and Private Equity would be an advantage What you will experience with us: • Exposure to major global financial institutions fast paced environment which offers ability to develop and progress within the Company • A fast paced environment which offers ability to develop and progress within the Company Our offer • Full time contract of employment • City Centre locations close to main railway station and flexible working arrangements • Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program • Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs • Pension scheme • On-site childcare and a parental buddy programme • Exciting opportunities for career and global mobility • Diverse and inclusive environment • Employee Referral Program • Recognition programmes Tags: esxepnlev BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: Poland-Dolnoslaskie-Wroclaw Job: Corporate Trust Internal Jobcode: 70103 Organization: Corporate Trust-HR06320 Requisition Number: 2118084