Bring your career aspirations to life with AIA!

• Support, maintain and monitor cloud infrastructure under management against SLAs.
• Ensure Cloud infrastructure operates under appropriate parameters.

Key responsibilities

• Support, maintain and monitor cloud infrastructure under management against SLAs.
• Ensure Cloud infrastructure operates under appropriate parameters.
• Resolve operational problems related to server and user infrastructure using identification, isolation, and troubleshooting techniques
• First line support for Cloud Platform on the service desk and support channels.
• Will be required to be on stand-by after hours.
• Monitor systems for security events, assist more senior data engineer in the swift resolution of any security incident
• Interacts with third-party technology vendors to resolve issues.  Conducts systems analysis and to keep systems current with changing technologies.
• Duties include installing new software, troubleshooting, patch deployment, imaging, and Operating System (OS) and database upgrades.
• Assist senior-level system engineers in the review of existing system designs and capabilities to make refinements, reduce operating overhead, enhance and improve server performance
• Perform a supporting engineering role in implementing new cloud projects.
• Expose data to end users using Power BI, Azure API Apps or other modern visualization platform or experience
• Support the planning and implementation of data platform services including sizing, configuration, and needs assessment
• Assist the project team in deploying data applications including, if needed, close-to real-time architectures

Support / Standardize

• Ensure that existing guidelines, standards and best practices are followed and applied to development projects
• Take ownership for issues to reach resolutions to prevent recurrences
• Troubleshoot and resolve production issues under tight deadlines
• Proactively identify the impact of potential process changes, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together.
• Ability to effectively present information and respond to questions from groups of managements, business users, expertise from other technical areas, and peers

Financial:

• N/A.

Non-financial:

• SLA statistics of Service Request and Incidents for team assigned tickets.
• Production Change/Technical Request team delivery as per agreed timeline. Compliance and adherence to policy and procedures

Internal

• Work with cross teams within EASC.
• Liaises with necessary AIA colleagues outside EASC to ensure delivery of the functional work as required.
• Attend to audit queries from Group Internal Audit and LBU Internal Audit ensuring all enquiries and evidence are provided within agreed timeline.

External

Attend to external audit queries ensuring all enquiries and evidence are provided within agreed timeline

Qualifications

• 5+ years IT work experience in a relevant role e.g. System Administrator, Network Engineer, DevOps Engineer, Cloud Engineer.
• Tertiary qualification in ANY of the following:
• Degree in Information Technology or Computer Science
• International IT certification e.g. Azure Cloud Administration Certificate

Technical Skills

• Cloud experience is a mandatory requirement
• Solid understanding and some practical experience in:
• Windows/Linux System Administration (AD, DNS, DHCP, GPO)
• Networking (e.g. LAN, WAN, DNS, TCP/IP, Routing, NAT)
• Firewall and Network Security (e.g. ACL, Port Filtering, Forward/Reverse Proxy)
• Advantageous proficiency in:
• Experience with Azure and building automation around their products.
• Ability to work with and switch between multiple scripting languages.
• Working knowledge of ephemeral infrastructure, horizontal scaling, self-healing architectures, service discovery, logging, monitoring and alerting.

Soft Skills

• Excellent language and visual skills for producing well-structured technical documentation and operational procedures.
• Strong customer focus with excellent client engagement, verbal and written communication skills.
• Ability to innovate under pressure, analyze complex problems and find solutions. 
• Advantageous training or experience:
• Project management methodologies e.g. PRINCE2
• IT service management methodologies e.g. ITIL
• Software development methodologies e.g. AGILE
• Software development lifecycle and incident management tools e.g. JIRA

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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