Position Description: Description: Responsibility of supporting and continually improving scalable processes, programs, tooling and performance management analytics across the NA Lenovo.com organization. You are responsible for ensuring these processes, programs, systems and tooling scale elegantly and effectively, unlocking our ability to support customer growth and satisfaction for our current products as well as ensure the NA Lenovo.com is ready to support new and enhanced products ever more efficiently and cost effectively. You are self-motivated, have strong project and program management, communication and interpersonal skills, with the ability to work independently and professionally at all levels. You are highly collaborative, a trusted partner to the other NA Lenovo.com business leaders as well as NA Geo Teams and WW eCommerce Team, and excel in a fast-moving environment to meet business deadlines. Marketplace Responsibilities: • Manage E2E Marketplace activities: Product enablement, Promotions, Inventory management, and order management. • Manage all NA Marketplace sites for product integrity, volumes, pricing and QA issues • Attends/leads Marketplace weekly operations, marketing and sales calls • Established Marketplace inventory, images and product feeds to Channel Advisor for all new and existing Marketplaces • Work with IT, sales, marketing  & 4P  team to meet business targets and deliver the expected results • Manage and coordinate Marketplace Customer Service issues and resolutions • Oversee Marketplace financial reconciliations (aligns with NA finance and accounting) • Work with IT and Operations to onboard new marketplace partners • Provides leadership and direction to the AEGIS support team for Marketplaces • Developed process documentation related to day to day functioning of our NA Marketplaces Lenovo Outlet: • Manage Lenovo Outlet.com: New product upload, Inventory management, pricing and promotions • Work with IT to build new functionality to improve Lenovo.com experience • Resolve any issues with outlet site with various team and insure stable outlet.com performance • Work with inventory management with various distribution center and GSC team • Attends/leads weekly operations and sales calls • Provides leadership and direction to the AEGIS support team for Outlet • Maintain a weekly project dashboard for operations meeting • Developed process documentation related to day to day functioning of our Lenovo Outlet.com Lenovo Product Feed: • Manage and maintain product data feed for NA (different supply feeds to different partners based on their requirements) • Working with NA Marketplace Team to position product for sale as well as operational support and execution. • Work with IT teams to build new product feeds for partners as need per their requirements • Maintain a weekly project dashboard for operations meeting • Developed process documentation related to day to day functioning of Lenovo product feeds • Attends/leads weekly operations calls #### Position Requirements: Associates Degree Analytical Skills: Able to analyze data and information to better understand the business and make informed and timely decisions. Able to evaluate and solve problems effectively. Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others. Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability, and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business. Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines. Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. Project Management: Able to execute project plans that align with organizational objectives. Coordinates groups of individuals to maximize available knowledge and resources, and follows through to track progress and ensure timely completion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.