• Being approachable and welcoming to all members and guests;

• Meet/greet members and guests, providing exceptional customer service;

• Monitor the members and guests profiles as to membership status and expiry; and

• Anticipating and resolving the issues of Members and Guests; including ensuring and complaints or feedback are handled sensitively or escalated where required.

• Service focused personality is essential, and high level of attention to detail;

• Ability to communicate clearly, actively listen to others and respond with respect;

• Good knowledge of Microsoft Office;

• Excellent communication skills in spoken and written English; able to communicate in Mandarin is a plus; and

• Previous experience in a fitness center environment is desirable.

• Employee benefit card offering discounted rates in Accor Hotels worldwide.

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world!

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.