The Analyst Client Processing role is located within BNYMellon’s AIS Transfer Agency group in Luxembourg, who provides investor relations services (transfer agency) to our Hedge Fund and Private Market clients.
In this role the successful candidate applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Reporting Line: report into the AIS TA Manager Day-to-Day Responsibilities include: - Manage the usual TA operations occurring in Hedge funds - This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.  - TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.   - Additional responsibilities include written and oral correspondence with the fund and investors regarding transactions, performance and statement reporting.   - Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle. - Oversight on outsourced activities to other BNYM service locations Client Service Management - The successful candidate will promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group.   - Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation.  May assist in process improvement for the function.   - Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs Communication - Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties. - Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly. - Escalate to and inform the Manager about client activity, ongoing initiatives, status of  deliverables and potential issues etc.  
Quality and Risk Control:  - Operate according to procedures in place to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas. - Contribute to the achievement of benchmark KPI's . - Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures.  Help identifying root causes when errors, incidents or near misses occur in the area. - Ensure procedures are up to date and reflective of current practice. - Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner. 
Change & Project Management:  - Escalate where you identify any growth in volumes or service creep.  - Highlight manual, repetitive or risky tasks which would benefit from automation, focusing on improving straight through processing. - Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.

Qualifications

Experience & Qualifications:  High school/secondary school or the equivalent combination of education and experience is required, College Degree preferred.  5 to 7 years of total work experience, preferably in the Transfer Agency or brokerage processing area. Experience with high volume and complex transaction processing for large institutional clients will be an asset

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Luxembourg-Luxembourg-Luxembourg
Job: Customer/Client Service
Internal Jobcode: 70605
Organization: AIS Operations-HR08997
Requisition Number: 1917764