Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Entry level administration role supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations with basic knowledge of HR principles. Works with supervision and guidance from experienced specialists or manager.  Work assignment managed individually in alignment with managed queues and scope of work; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.

Essential Job Functions/Core Job Responsibilities:

• Problem Solving / Issue Ownership: Responsibility for managing priorities; initiating process improvements; accountable for project outcome and deliverables
• Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
• Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
• Operational Excellence: Program administrator with initiative and proactiveness to move beyond selected channels and selected scope of work with a degree of greater specialization; Works primarily with peers in own function of HR Services; Failure to achieve results can normally be overcome without serious impacts to employees or programs.
• Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure
• Adherence to Compliance: Follow program processes and protocols per established guidelines; raises red flags.

Position Accountability / Scope

• Report to the Manager, Program Administration or Supervisor, Program Administration
• This roles coordinates: At the local level: Regularly with teams from the Service Center, PA and DI. At a Regional Level: With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. At the Global Level: With SC peers and with GHRS colleagues and HR community in general.

Requirements:

• Associates' degree, or 2 years of relevant work experience without a college degree.
• Relevant work experience in a shared service center or contact center
• Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary.
• Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
• Human Resources, Customer Services and Project Management experience a plus.
• Competencies Needed: Problem Solving, Analytical thinking, Process Improvement, Collaboration, Communications at all levels,  Self-Directed, Resourceful, Cultural Awareness, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.