Career Category

Information Systems

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Sr Associate IS Analyst - Enterprise Benchtop Services - ASF

Live

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Sr. Associate IS Analyst to join the ASF team to support benchtop services. This position will be responsible for all types of system administration work in support of Amgen’s laboratory computing environment at the South San Francisco, CA facility and will work daily with Amgen’s scientists and Information Technology groups.

This position will work within the South San Francisco, CA facility, and will proactively support a variety of IT needs for our scientific staff. The position will work closely with the Enterprise Benchtop Services team deploying lab systems and instrument controllers to meet the needs of Amgen. Daily activities include deploying benchtop systems, responding to end-user requests, keeping systems up-to-date, and managing data protection, backup, and archive solutions. Our team works directly with both business users and Amgen’s shared infrastructure team of systems, network and database architects in order to provide behind the scenes technical solutions for our clients. In addition, this position will be instrumental in developing and maintaining tools and automation scripts used within the Enterprise Benchtop team. Prioritizing tasks based on enterprise impact, functionality for users, network security, and Amgen corporate goals is critical.

Responsibilities:

• Work with scientific staff and IS colleagues to resolve Help Desk tickets for issues and requests regarding laboratory computers including software upgrades, Windows OS upgrades, general troubleshooting of system issues and benchtop automation support
• Develop and maintain tools and automation scripts for the Enterprise Benchtop team (Batch Script, VBS, PowerShell)
• Support corporate deployments of anti-virus, software patches to benchtop computers
• Physically inventory benchtop computers and reconcile with asset inventory system
• Partners with outside vendors to troubleshoot problems, find long-term solutions, and monitor progress to meet user needs
• Work with scientists and other IS colleagues to translate computing needs into sustainable, standardized solutions

Win

What we expect of you

Basic Qualifications

Master’s degree

Or

Bachelor’s degree & 2 years of experience of Information Systems, Computer Science, Engineering, or IT Help Desk experience

Or

Associate degree & 6 years of experience of Information Systems, Computer Science, Engineering, or IT Help Desk experience

Or

High school diploma / GED & 8 years of of Information Systems, Computer Science, Engineering, or IT Help Desk experience

Preferred Qualifications:

• Strong customer focus with ability to work closely with customers to manage the resolution of IS tickets in line with customer expectations
• Strong knowledge of Microsoft Windows system administration. SCCM, Knowledge of Linux systems is a plus.
• Strong programming skills and experience with Microsoft programming tools including Batch Script, VBS, PowerShell, and other tools
• Demonstrated experience of IT support in a Life Sciences, Pharmaceutical, Biotech company or equivalent industry or knowledge of the pharmaceutical industry GxP system qualification and validation processes for computer related systems
• Experience with scientific data acquisition systems like SDMS, Empower, PerkinElmer ELN
• Strong team player who can effectively collaborate with IS colleagues in multiple locations on complex tasks and develop designs and strategies to address common problems within the benchtop support domain
• Occasional travel may be required in order to work with other team members

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.