Career Category

Job Description

Scope of Role

• Manage product distribution logistics with Amgen global contacts, distributors, and logistic service providers 
• Import/Export activities and local transportation
• Cold Chain Management
• Order-to-Cash process with Distributors and other customer service activities
• Distributor/LSP Partnership management and ensure GMP/GSP compliance
• Continuous Improvement (Quality, Time, Cost)
• KPI and Reporting

List of Tasks

• Manage import/export activities of commercial drug products, registration testing samples, lab reagents etc. materials. Service as Subject-Matter-Expert.
• Coordinate and execute sales orders to Distributor, manage relevant system transactions and paperwork.
• Monitor stock level at country Distributor/Sub-Distributors, to ensure continuous supply.
• Coordinate shipments to the country with the supply site, the forwarder, and the distributors. Prepare relevant paperwork.
• Manage the importation and distribution of Donation program with relevant charity organization.
• Manage product returns in-market and to sites outside China, as requested by business.
• Coordinate import testing activities with Amgen Quality, LSP, and government labs
• Oversee the in-country distribution to ensure Amgen products are handled according to quality and cold chain requirements and in compliance to GDP.
• Oversee in-country cold chain distribution capability to ensure product is delivered safely to patient.  Conduct LSP/distributor training related to distribution procedures if required.
• Coordinate product serialization activities, manage data download/upload.
• Develop and maintain excellent relationships with internal and external customers.
• Develop and maintain Standard Operation Procedures or other form of work instructions.
• Own NC/CAPA and oversee corrective/preventative action.
• Manage KPIs and reporting.

Knowledge and Skills

• Pharmaceutical supply chain management
• GMP/GSP
• Attention to detail and high level of accuracy
• Experience in drug Importation process and execution  
• Cold chain management
• SAP
• Analytical and problem solving skills
• Resilience
• Effective verbal, written, and listening communications skills

Qualifications

• Bachelor’s degree or above  
• 3+ years in pharmaceutical or biotechnology
• Native in Chinese. Good in English, especially email communication

Others

Some out of hours teleconferences