Job Description Summary

Sr Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable in order to maximize revenue management for BD.

Job Description

Sr Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable in order to maximize revenue management for BD.  Responsible for the overall monitoring of the AR and resolution of escalated collection issues.

Financial Impact: High

Monitoring of a $500MM average monthly receivable and over 5,000 accounts.

Quality Impact: High

Significant level of customer facing activities.

Primary Duties/Responsibilities:

• To monitor the collection activity to ensure complex issues are resolved/escalated so that collection is made on all outstanding receivable issues
• The ability to resolve complex collections escalations independently and handle the most sensitive issues with internal and external customers
• Accountable for the achievement of key strategic goals and carrying out business/operating plan

Preferred:

• Direct experience with SAP
• Strong Microsoft excel skills
• Experience working in a shared service center
• 1+ yrs in commercial collections

Required:

• Strong analytical/problem solving skills
• Solid Communication and interpersonal skills
• Superior customer service skills
• Working knowledge of Microsoft Office
• High School Degree or equivalent

Skills:

• Must have the ability to work independently and in a team environment, multitask, set own priorities, and adapt to a changing environment.

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift