Position Description: Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter, and we're growing! We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. Lenovo's PC & Smart Devices (PCSD) Customer Experience Team is seeking an experienced Customer Experience Analytics professional to join its Morrisville, NC-based team. The successful candidate will have solid analytical and communication skills and be able to work effectively in a fast- paced and dynamic environment. This position provides voice of the customer (VoC) operational and analytical support.  This is a senior-level position skilled in CX Analytics, Voice of the Customer, Customer Experience Management, Market Research, and Customer Journey Mapping. The candidate will conduct studies and analyze customer and operational data to understand the customer's needs and drive action for improving the Customer Experience. In this role, the Sr CX Analyst will independently work with cross-functional teams throughout the company to gather data through various resources and then reproduce the data into presentable formats. The Sr CX Analyst will also present findings to multiple levels of management and use data to create strategies to improve various facets across the order fulfillment network. The successful candidate will need to be a self-starter, detailed oriented, support numerous projects, have the ability to communicate to all levels and areas of the business and make independent decisions to support the business. Primary responsibilities will include the following: • Execution for CX insights and measurements in support of organization objectives • Execute CX methodologies such as research, measurement program design • Solid analytical skills with an ability to gather, analyze, and quickly synthesize key information to objectively craft and support recommendations • Demonstrate expertise in extracting a big idea and telling a compelling story. • Compile, analyze, interpret, and present complex data related to current and future operation • Other duties as assigned by management/leadership Additional responsibilities: • Program Design and Management • Ability to clarify the objectives of the research and evaluate support needed • Determine sample management plan and quota requirements • Create a plan identifying metadata needs, analytics requirements and accountability Operational Support • Design, develop, test, and deploy questionnaires in partnership with content experts • Plan, manage and coordinate "closed-loop" issue resolution processes • Manage or direct the management of large sample datasets Visualize and Socialize Data • Transform detailed analytic and statistical data into a compelling story that drives action • Provide broad communication to global stakeholders • Ability to drive consensus and decision-making to ensure buy-in #### Position Requirements: Required Qualifications: • Bachelor's degree in statistics, computer science, data science or another quantitative field • 3+ years of experience with data collection, evaluation, reporting and analysis • 2+ years of advanced statistical analysis tool use (i.e., JMP, Mini Tab, SPSS, or similar) • 3+ years working in primary marketing research, preferably in a technologies-related industry • 3+ years developing senior leadership presentations Preferred Qualifications: • Experience designing research plans e.g. exploratory, descriptive, relationship, transactional • Experience working with corporate standards such as DNC, reminders, etc • Strong B2B industry experience, preferably in global companies • Expertise with inner and outer closed-loop processes • Experience collecting sample data and remediate any issues • Knowledge and fluency working with analytic tools such as Excel, SPSS or SAS • Experience cleaning data in preparation for analysis • Experience facilitating exploratory meetings with critical stakeholders • Demonstrated experience driving alignment around actions needed We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.