Career Category

Job Description

Working at Amgen
At Amgen you’ll experience a work environment where employees strive to serve patients by transforming the promise of science and biotechnology into therapies that have the power to restore health. Amgen provides the working environment you have always strived for - A perfect combination of science and entrepreneurship that brings therapies to market by people that have a true passion for their work.

Our culture is what makes Amgen a special place to work. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Take a few minutes to hear what some of our current staff members are sharing about working at Amgen. Click HERE

Responsibilities:

Patient Program Administration:

Responsible for the seamless execution and administration of all no-charge good programs with external Patient Support Program providers

Manages all no-charge good end-to-end order cycle via Salesforce.com program administration systems tool and SAP.  All requests validated, approved and processed with high priority for delivery to end users as per existing service level agreements

Acts as primary point of contact with Patient Support Program providers to address issues, improve processes and maintain program compliance (patient eligibility, dispensing frequency, dosing)

Active coordination and communication with dispensing pharmacy and patients supported by these programs

Commercial Order Management:

Manages commercial order processing via EDI and direct input into SAP

Active coordination and communication with commercial customers including wholesalers, hospitals and pharmacies and specialty clinics

Monitoring shipments, triggering ASN’s and POR requests

Review, approval and processing of customer requests for return of drugs for credit

Integrating cross functionally and working with logistics, medical affairs, and field sales stakeholders

Order Management Systems:

Responsible for systems testing (UAT) for local and corporate systems implementations (includes enhancements and break/fix) impacting SAP, EDI (GIS), APPROVE (Salesforce) and E-Fax

Ongoing daily tasks:

Process patient/hospital marketing material

Ensure compliance per AMGEN operating procedures

Conduct business activities according to AMGEN operating training standards

Ensure compliance per the Canadian Rx&D code of Ethical Practices

Monitoring shipments, handle delayed or missing orders

Liaising with our Distribution Centre

Communicate in a timely and professional manner to various internal and external key stakeholders

Respond to inbound calls from Account Holders, Patients and Health Care Workers

Triage of other inbound calls to the various internal or external stakeholders

Execute reports used for reconciliation purposes

Basic Qualifications

• Bachelor's Degree
• 2 years of experience in customer service with a “high service culture”
• 1+ years SAP SD module experience (specifically Order Management)
• Ability to work in a fast paced and team environment
• Multi-tasking, re-prioritization and proactive problem-solving abilities

Preferred Qualifications

• 3+ years of experience in healthcare specifically in customer service
• Strong systems knowledge and capability - hands on experience and practical aptitude with SAP order management, Salesforce.com and B2B integration tools
• Organized, detail oriented with strong service based mindset
• Bilingual (English / French)
• Exceptional communication and inter-personal skills
• Experience with Windows based applications (e.g. WORD, EXCEL, Outlook)

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.

Reasonable accommodations are available, upon request, to facilitate the equal participation of candidates with disabilities, should you be selected for an interview.