Job Description:

• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
• Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.g. proof of delivery, letters of credit…).
• Handle shipping & LC documentations.
• Handle customer order enquiries, engage with relevant stakeholder to resolve issue in a timely manner.
• Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
• Prompt coordination with logistics service providers for timely pick up & delivery.

Requirements:

• Bachelor Degree or Diploma in Logistics/Supply Chain or relevant
• Fresh graduates are welcome to apply
• Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
• Proficient in MS Office
• Good communications skills