• Takes ownership and responsibility for the day-to-day order entry, order management and order fulfillment, provides excellence service to customers and delivers quality work.
• Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.g. proof of delivery, letters of credit…).
• Reviews all open sales orders and backlog; follows up with Supply Chain contacts to ensure on-time shipments; escalates issues appropriately to ensure prompt solutions.
• Manages and analyzes customer complaints & return authorization.
• Sets up new customer accounts and maintains good record of documentation for audit purposes.
• Follows Company established policies and procedures ethically, legally and wisely with flexibility; keeps up to date with the latest best practices.
• Works proactively in the “One Team” framework ensuring that cover and support is provided whenever necessary.
• All other duties as assigned.

MUST HAVE

• Bachelor’s degree.
• At least 3 to 5 years of customer service and/or order fulfillment experience.
• Strong computer skills; proficient in the use of Microsoft Office.
• Language proficiency: Excellent verbal and written communication in English & Chinese / Mandarin.
• Ability to work under pressure.
• Customer oriented and ability to adapt / respond to different types of tasks.

PREFER TO HAVE

• Bachelor’s degree in Business Administrations
• SAP experience

Our ideal candidate embodies the following traits and values:

• Self-starter, quick learner and multi-tasker in a fast-paced environment.
• Embraces continuous process improvement and drives growth.
• A good team player who is able to work independently and work closely with others toward to common goals.
• Communicates openly and positively in a professional and mature manner with internal and external; actively shares information and provides timely, clear and accurate verbal and written communications.
• Possesses excellent problem-solving skills.
• Positive and greet changes as opportunities; stays abreast of new processes and initiatives within the company.
• Engages and participates in PPI initiatives to identify improvement and cost-savings to the business.