Sr Customer Service Representative
Singapore - Marsiling Update time: November 27,2019
Job Description
- Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
- Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.g. proof of delivery, letters of credit…).
- Handle shipping & LC documentations.
- Handle customer order enquiries, engage with relevant stakeholder to resolve issue in a timely manner.
- Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
- Prompt coordination with logistics service providers for timely pick up & delivery.
- Liaise with manufacturing facilities & 3rd party vendors in USA, Europe, APAC.
- Work with Finance on AR, AP issues & follow up when needed.
- Participate in order management process improvement when needed.
- Responsible to meet all operational KPI and SLA.
- Ensure all documentation and order processes are in line with corporate guidelines and compliance.
- Reports preparation on regular basis.
- Perform other duties/projects as assigned
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