PRIMARY FUNCTION: This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain knowledge of all the customers, Eaton policies and procedures as they relate to order processing and related finance duties. ESSENTIAL FUNCTIONS: A. Assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. Manages Customer Portal. B. Carries out activities, which develop and/or improve working relationships with Aguascalientes’s material planning and logistics customer contacts. C. Coordinate activities related to shipment of product from Aguascalientes to the customer including the creation of a daily product “ship list” by customer location that is communicated to the shipping department. D. Maintains inventory accuracy levels above 97% for efficient operation of the MRP system, and communicates routing schedules and revisions to the shipping and materials department. E. Trained as a qualified backup for the Customer Service position to temporarily cover the main responsibilities of the position when the Customer Service is out of the plant. F. Performs other duties and responsibilities as directed by the Materials Supervisor and Manager. Maintain the customer OTD targets controlling the deliveries thought the OEM Customers Portals and their specific requirements such as Q1, BIQs, MMOG, and others. G. Maintain Oracle Part Master and Item Branch Part Master Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling H. Complete assigned EHS action items. Participate in safety coaching. Submit Kaizen Burst ideas to Improve Safety. Perform weekly safety checks. Lead department safety team. See attachment for more details I. Demonstrate the application of the 8 CIF modules and support related initiatives on daily basis through establishing, maintaining, and complying his/her Standard Work and other tools. Participate in Kaizen events, Lean Council and Continuous Improvement teams when required. Generate ideas for improvement according with the local programs. Implement and optimize Lean Management tools. Sustain the ELLS tools (VSM, 5´s, TMP, STW, Set up, Problem Solving, Materials Management and 6 Sigma) to drive the continuous improvement performance when apply. J. Uses qualitative and quantitative methods to predict short-term incoming demand for use as an input into the Sales, Inventory, & Operations Planning (SIOP) process. K. Manages order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders. L. Identifies and resolves order processing and systems related issues. M. Ensures order backlog maintained to a minimum and maintain reports as to backlog status. N. Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. #LI-DS1 Qualifications SPECIALIZED KNOWLEDGE: 2-3 years experience in production environment(OEM Markets required) College degree in related field preferred. One year Materials related customer service experience preferred Knowledge of materials planning systems such as MRP, PACS, customers’ systems , EDDL, Q1, BIQ- Command of providing exceptional Customer negotiation skills Oracle experience preferred. PC programs such as Microsoft Word (word processing) and Excel (spreadsheets) and PowerPoint (presentations). Scheduling concepts and skills. Solid understanding of process flows from supplier through internal consumption to delivery to external customers English language required Ability to adapt & change according to customer demand What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Latin America Organization: VEH NAA North America Auto Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time