Sr. Engineer, Field Applications
US - Massachusetts - NewburyportUpdate time: October 12,2020
Job Description
DUTIES:
Troubleshoot, repair, install and update products at clients’ site.
Consult with customers regarding product operation, product optimization, technical troubleshooting and usage training.
Optimize revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.
Provide up-to-date service reporting on customer activities.
Perform SAT and IQ/OQ Protocols.
Provide regular updates to management on customer requests for new products and on competitive activity.
Provide customer feedback to hardware and software groups.
Develop and implement technical assistance and product training to Sales group.
Interface technically and assist in demonstration of products to potential customers.
REQUIREMENTS:
Bachelor’s degree in Engineering, Chemical Engineering, Bioengineering, or related field of study plus 2 years of automation engineering experience or related experience.
Must have experience or knowledge of:
Single Use Technology (Upstream and/or downstream);
C&Q experience in facility, equipment or utilities;
Knowledge of CAPA, change control, deviations management and document management systems;
Delta V;
CAPA System;
SQA SOPs;
Validation SOPs; and
Project Management.
TRAVEL:
Willing to travel up to 70% of the time (domestic and international)
Troubleshoot, repair, install and update products at clients’ site.
Consult with customers regarding product operation, product optimization, technical troubleshooting and usage training.
Optimize revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.
Provide up-to-date service reporting on customer activities.
Perform SAT and IQ/OQ Protocols.
Provide regular updates to management on customer requests for new products and on competitive activity.
Provide customer feedback to hardware and software groups.
Develop and implement technical assistance and product training to Sales group.
Interface technically and assist in demonstration of products to potential customers.
REQUIREMENTS:
Bachelor’s degree in Engineering, Chemical Engineering, Bioengineering, or related field of study plus 2 years of automation engineering experience or related experience.
Must have experience or knowledge of:
Single Use Technology (Upstream and/or downstream);
C&Q experience in facility, equipment or utilities;
Knowledge of CAPA, change control, deviations management and document management systems;
Delta V;
CAPA System;
SQA SOPs;
Validation SOPs; and
Project Management.
TRAVEL:
Willing to travel up to 70% of the time (domestic and international)
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