Job Summary and Mission

The SCU（Starbucks China University） Senior Manager, Partner Engagement and Empowerment role for Starbucks China is responsible for working closely with the Dean of SCU to accelerate the SCU transformation to go beyond learning and development but to drive initiatives that aim to elevate partners experience and empower them to benefit from the full suite of opportunities that Starbucks China offer. The role will involve heavily in the formulation, implementation and ongoing fine-tuning of initiatives/programs that strengthen partners’ engagement, unlock partners’ potential and support their development and success within and beyond Starbucks China. The role will work closely with senior leadership teams to set the agenda for partners’ engagement, identify opportunities to motivate and foster ownership, and develop programs to realize the opportunity and sharing successes with Partners within Starbucks.

More specifically, the person in the role will help drive the implementation and ongoing refinement of a few key initiatives, for example:

• Starbucks culture reinforcement
• University and industry association cooperation
• “Star incubator”
• External cooperation and SCU brand-building
• Talent fast-tracking program
• Coffee career

In addition, he or she will also

• Actively participate in the development of PRO strategic plan to ensure alignment of partner engagement strategy and continuous growth ambitions of Starbucks China
• Identify opportunities for enhancing partner engagement and empowerment, and developing program to multiply impacts to partners, Starbucks China and the community
• Design initiative details that are guided by Starbucks mission, powered by vigorous process (including mechanisms and boundary conditions) that are aligned with operations directives, Starbucks culture and established goals
• Develop implementation details and work cross-functionally to drive actual implementation to accelerate and realize impacts of programs
• Continuously measure impact of programs, fine-tune execution details and share successes to maximize return on investment and external impact
• Promote Starbucks value, culture, coffee. Model and act in accordance with Starbucks guiding mission and guiding principles

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Facilitate discussion among senior leadership team to reach decisions on partner engagement and empowerment related topics and drive to successful implementation and vigorous ongoing program management
• Collaborate with a team of professionals cross-functionally; model detail-orientation and thoughtfulness in program design, project and program management, and stakeholder engagement
• Lead the detailed design and implementation of partner engagement and empowerment programs to enable Starbucks to reach its ambition in China and maximize impacts
• Set goals, lead and inspire the working group in reaching their personal potential and model how partners at Starbucks work together

Business Planning and Execution

• Build processes, mechanisms and assessment tools to systematically identify and assess partner engagement and empowerment programs
• Plan, coordinate and implement programs/initiatives, monitor progress and track results and impacts. Follow up and communicate benefits and impacts of programs/intiaitives
• Develops annual operating plan and budget for running the partners engagement and empowerment programs, and quarterly forecast updates. Identify optimization opportunities on an on-going basisServes as master facilitator on strategic projects and related global programs

Ideal Experience

• An experienced project manager and owner with a minimum of 8 years’ experience designing and implementing innovative programs within a leading and fast-paced organization
• A proven record of working as a business partner with executive leadership and line managers in the design and implementation of efficient and effective organization engagement programs Demonstrated success at crafting people engagement strategy and gaining alignment across business units; effectively using internal and external resources to implement programs in a fast growing environment
• Fluent in oral and written Mandarin and English

Critical Leadership Capabilities

Strategic Thinking and Business Acumen

• Able to develop a long-term vision on partner engagement and maximizing Starbucks China’s impacts on partners and society at large, and develop relevant road-map in achieving the desired results.
• Demonstrated creativity and effectiveness in addressing major strategic challenges
• Establishes clear expectations, sets objectives and brings multiple parties together to drive key initiatives. Flexible and creative problem-solving skills. Decisive and action-oriented. Set aggressive goals and delivers
• Demonstrated project management skills with a keen ability to prioritize and multi-task. Able to consistently make timely decisions and meet deadlines in a dynamic environment

Influencing Skill and Team Leadership

• Proven capability to work effectively in a fast-paced, fluid environment, collaborate cross-functionally and globally, exercise influence at executive levels, and build alignment around a common vision
• Proven ability to lead and motivate a small team. Achieves organizational focus on key priorities, provides clear direction, delegates, actively communicates and coaches. A committed mentor, people developer and team builder. A highly-motivated team player that contributes to an atmosphere where people work together, enthusiastically and effectively, in producing outstanding results
• Lead through example demonstrating a strong work ethic and striving for excellence

Other personal characteristics

• A confident, upbeat, well organized and proactive self-starter who will roll up his or her sleeves and delve into details when appropriate
• Able to balance competing priorities, work independently, mange projects and thrive in a high performance team environment and confident in facilitating and working with senior management team
• Possesses unquestioned personal and professional integrity

Required Knowledge, Skills and Abilities

• Ability to see the "big picture", create strategic focus and communicate effectively with various levels of the organization
• Ability to establish and build collaborative relationships with individuals across a broad range of functions and levels of leadership
• Track record of successfully implementing people, process and technology changes with impact and high levels of employee engagement.
• Ability to influence HR business partners, senior and executive leadership on transformational initiatives. As well as influence without authority.
• Ability to build business case to support initiatives and assess impact
• Ability to apply sound business principles and practices to project management and large scale change initiatives
• Ability to speak and write fluently in English and Chinese

上班地址：徐汇区桂箐路65号新研大厦B座24楼