What You Will Be A Part Of:

Are you an experienced IT services management professional looking to join the world's leader in serving science? As part of the IT Asset Management Team within Corporate Infrastructure and Security (CIS), the Senior IT process analyst is responsible for the overall governance and operation of the configuration management database (CMDB). The role will assist in building the architecture, processes, automation, training, and auditing required to expertly operate the CMDB, and will assist business partners and other IT groups in accurate use of the CMDB.

What You Will Do:

• Assist with developing the global CMDB architecture and executing the development and promotion of CMDB process and policies across the company.
• Provide domain expertise related to CMDB management to asset owners and partners across the organization
• Create, update, and maintain CMDB records including their relationships and interdependencies.
• Mentor other team members on asset and configuration management processes and procedures.
• Proactively identify problem areas related to the CMDB and develop solutions to a well-functioning and accurate CMDB.
• Develop CMDB related automation to reduce manual work and increase the efficiency of the system.

How You Will Get Here:

• 3+ years CMDB operational experience in a large environment utilizing ServiceNow
• 1.5+ years' experience performing Application and Service Mapping
• Current certifications preferred in any of the following: ITIL v3 or any ServiceNow certification related to service management, asset management, or service mapping.
• Experience developing application and infrastructure relationships in all areas including applications, databases, workstations, servers, network devices, storage devices.
• Significant knowledge of CMDB management including implementation, normalization/reconciliation, and maintenance.
• Experience developing analytics and metrics and utilize those analytics to drive improvements and change within a large organization.
• Understanding of the ServiceNow Common Service Data Model (CSDM) and ability to map applications, services and configuration items based on the model.
• Experience integrating discovery and inventory tools with ServiceNow such as ServiceNow Discovery, SCCM, and VMware Workspace One.
• Experience handling ServiceNow Discovery with a solid grasp of mid-servers, deployment, and issue management when processes do not work.

Non-Negotiable Hiring Criteria:

• Solid attention to detail, interpersonal skills, and time management
• Excellent verbal and written communication skills
• The ability to communicate with both technical and non-technical partners.