The Enterprise System Administrator is responsible for effective provisioning, operating, monitoring and maintaining systems’ hardware, software and related infrastructure. This position also ensures related procedures adhere to eHealth organizational policies. Project management and detailed documentation are essential skills for this position.

The position requires working in weekend/after hours for critical systems maintenance. Second tire user support is required.

Provide Technical support for systems definition, purchase, configuration, installation, tuning, maintenance and upgrades of server hardware and software.

Assist in developing utilities using modern programming language to facilitate the use and administration of networked computer systems

Provide account management, file system management, system security and data security using Active Directory

Analyze existing networked computer systems and makes recommendations for improvement of infrastructure, technology, operational capability, reliability and performance including troubleshooting and root cause analysis

Monitor effective programs, processes, hardware, network, or sql/Exchange database utilization

Participate in the design, development, implementation, review and testing of operational processes and instructions, including disaster recovery systems

Participate in the vendor activities including license management and coordination of maintenance contracts

Ensure Windows and Linux Systems are patched and securely maintained in accordance with best practices utilizing in-house and best-of-breed tools.

Support office automation system. Design, modify form and process in OA system per business requirement and troubleshooting for related issues.

Technical skill and experience:

1. 3+ years of experience in following technology as Systems Administrator or Systems Engineer.

1) Microsoft Active Directory, DNS, DHCP, DFS

2) VMware System

3) OS hardening and tuning

4) Backup and recovery

5) PowerShell scripting

2. Experience in following technology:

1) Office 365 administration

2) Microsoft Exchange 2010, Microsoft SharePoint 2007,2010

3) Citrix administration

3. Basic knowledge of SAN and Networking

4. Ability to diagnose hardware and software problems and replace defective components (Dell HW preferred)

5. Current MCSE certifications preferred

6. These experience or skill will be a plus:

1) Knowledge of MS-SQL, HTML, CSS, JavaScript. Previously experience on Enterprise OA and other enterprise application system like UFIDA.

2) Administration of Okta/JAMF/SCCM

Soft skill:

1. Excellent technical troubleshooting, research and problem solving skills

2. A positive attitude and excellent customer service, communication and organizational skills

3. Good communication in English, both oral and written（presentations, technical reports and proposals）

4. Ability to handle multiple tasks simultaneously and work under pressure within a reasonable time frame

5. Willing to be available and On-Call to provide critical support to our 24x7 team

6. Excellent documentation skill for both technical and end-users

职位描述：

企业系统管理员负责部署、维护、监控服务器软硬件以及对系统基础架构的持续改进，并保证软件、硬件、操作系统及相关流程符合eHealth的IT政策。项目管理及文档写作能力对于该职位至关重要。

具体职责包括：

1. 对关键系统提供24x7的二线支持。

2. 对服务器软硬件的采购、安装、调试、维护和升级提供技术支持.

3. 编写脚本及相关工具用于系统管理

4. 通过Active Directory管理账号、文件系统、系统安全和数据安全。

5. 分析现有基础架构，通过故障排查及根源分析提供关于改进系统容量、稳定性和性能方面的技术建议。

6. 监控系统基础架构，如硬件、网络和数据库。

7. 参与包括备份和灾难恢复在内的操作流程的设计、测试、实现和回顾。

8. 参与供应商管理，包括授权管理及维护合同。

9. 保证Windows系统及时安装补丁并安全运行。

10. 支持企业办公自动化系统，根据业务需要设计和修改OA表单及流程，并解决相应问题。

技能及经验要求：

1. 3年以上的系统管理员工作经验，并熟练掌握以下技术：

1) AD/DNS/DHCP/DFS

2) VMware

3) Windows系统加固

4) 备份和灾难恢复

5) PowerShell脚本编写

2. 熟悉Office 365, Exchange, SharePoint, Citrix的管理

3. 了解SAN和网络基础知识

4. 能针对戴尔服务器软硬件问题并替换故障部件

5. 通过MCSE认证

6. 熟悉MS-SQL, HTML, CSS, JavaScript，有支持企业OA或其他应用系统经验者优先考虑

有Okta/JAMF/SCCM管理经验者优先考虑

软技能：

1. 热爱钻研技术问题，有较强的问题解决能力及自学能力

2. 良好的客户服务意识，较强的沟通和协调能力

3. 良好的英语口语及写作技能，能与美国同事通过电话沟通。

4. 能在压力下同时进行多项工作并按时交付

5. 愿意提供24x7的电话和远程技术支持

6. 良好的中文及英文文档写作能力

上班地址：思明区软件园1期（珍珠湾）创新大厦A区9楼