Sr Manager - Software Entitlement and Renewal
LenovoMorrisville, north carolina, united statesUpdate time: March 3,2021
Job Description
Position Description:
About Lenovo:
Focused on a bold vision to deliver smarter technology for all, we are
developing world-changing technologies that create a more inclusive,
trustworthy and sustainable digital society. By designing, engineering and
building the world’s most complete portfolio of smart devices and
infrastructure, we are also leading an Intelligent Transformation – to create
better experiences and opportunities for millions of customers around the
world. Join us in defining our world of tomorrow and creating smarter
technology for all!
Who You’ll Work With:
Lenovo's Infrastructure Solutions Group (ISG) provides end-to-end IT
solutions and services for organizations at any scale. We empower the Data-
Centered to dramatically accelerate their organizations, improve their
industries, and solve humanity’s greatest challenges. A trusted partner every
step of the way, we provide reliable infrastructure and support with Smarter
Infrastructure Solutions, Cloud Computing, Analytics and AI, As-A-Service,
Edge Computing, and more.
About Our Team:
The Software & Solutions team is looking for enthusiastic individual to run
the software renewals business. The software renewal opening is an exciting
leadership position that combines working with Development and administration
of varies applications to support ISG Global Software business. This is a
global role and will require interface with ISR/ISSR, WW Geos Leads and
Product Managers.
Software renewals responsibilities include:
• Defining business requirements for the applications that support the ISG SW
business
• Working with CDTO and IT representatives to plan, develop, test, and support
applications
• Request and manage change to the applications to keep pace with changes in
the business and to correct problems.
• Work with 3rd parties on inter-company integration of applications to drive
productivity improvements and meet partner requirements
• Train Interns, employees, partners on use of the applications
• Support various trouble shooting and analysts needs as required
• Conduct ongoing research on best practices for managing a SW business and
lead changes to process and practices
• Advise various teams on Software business management and how to take
advantage of Lenovo capabilities
#### Position Requirements:
Basic Qualifications:
• Bachelors degree
• 7+ years experience software business operations
• Business requirements definition
• Excellent MS office skill with focus on MS advanced Excel, functions,
formulas, and report
• Strong written and verbal communication skills
• Application development leadership. Applications supported include:
Software Entitlement Management – this is a component of the Services CRM
suite (LSCRM) and the source of Lenovo Customer Software Entitlements
Electronic Software Download – this is a component of Lenovo Service Connect
in which some software is downloaded by the customer from Lenovo
LSCS – Lenovo Services Contracting System is the SW renewal ordering system.
It is used by Lenovo and BP sales teams to identify renewal opportunities
based on expire dates, create quotes for renewals, and process orders
Preferred Qualifications:
• Prior experience with software renewals
• Prior experience working with global teams
Why Lenovo?
Lenovo is a US$50 billion Fortune Global 500 company, with 57,000 employees
and operating in 180 markets around the world. We are #1 PC company on the
planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST
global brands. Focused on a bold vision to deliver smarter technology for
all, we are developing world-changing technologies that create a more
inclusive, trustworthy and sustainable digital society. By designing,
engineering and building the world’s most complete portfolio of smart devices
and infrastructure, we are also leading an Intelligent Transformation – to
create better experiences and opportunities for millions of customers around
the world.
Learn more about why it’s great to work at Lenovo -
https://www.lenovobenefits.com/why-join-lenovo
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
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