Career Category

Job Description

Job Title: Sr. Product Analyst/Business Analyst

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Live

What you will do

Let’s do this. Let’s change the world.

The Sr. Product Analyst/Business Analyst position provides a unique opportunity to work as part of a fun and innovative engineering team within the Enterprise Engineering and Analytics (EEA) organization. We use many of the cutting edge open-source software, frameworks, tools, and cloud computing services to build next generation capabilities and services in Data Management, Data Analytics, Search, NLP and AI.

As a Product Analyst, you will lead and craft the customer experience for enterprise data and analytics platforms by looking at customer behaviors across the customer journey. You will represent the Voice of the Customer when collaborating internally with Product Management, Product Engineering and Product Promotions to improve the experience and deliver better outcomes.

Your key responsibilities include:

• Developing a deep understanding of the product and the customer experience and charting out customer journey maps and Personas with an eye for user experience
• Talking to customers at pivotal points of the customer journey and distilling insights on what customers value most
• Contribute to time-to-value by educating users on how to administer and use the product, assisting customers with questions and help with onboarding and supporting our customers through the customer lifecycle (Last Mile Support + Solutions on Demand)
• Tackle inbound customer challenges quickly and always to the customer’s satisfaction
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Build a vibrant community that (1) helps customers, (2) provides a concentrated knowledge base, and (3) create a stream of feedback on our products and customer experiences to the product team
• Monitor product performance and use data to understand trends in user behavior and product usage to influence strategy
• Execute on projects by working closely with engineering, product management, product promotions and other members of product teams to land impact on product goals.

Skills Required

• 5- 7 years working in an Analyst role (Business Analysis / Systems Analysis)
• Proficiency in quantitative analysis geared towards drawing concrete insights from complex datasets
• Familiarity with data visualization tools like Tableau
• Good experience on Excel
• Experience with Agile methodologies (Scrum / SAFe) and using Agile Project Management tools (JIRA)
• Experience interviewing existing / potential customers through focus groups, 1:1 interviews and usability tests
• Excellent verbal and written communication skills
• Interpersonal skills to work collaboratively with various stakeholders who might have competing interests

Basic Qualifications:

• Doctorate degree

Or

Master’s degree and 3 years of Information Systems experience

OR

Bachelor’s degree and 5 years of Information Systems experience

Or

High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

• Experience with database query language like SQL
• Familiarity with big data technology stack
• Experience working with cloud-based data solutions
• Experience developing messaging and / or campaigns for product marketing or advocacy
• High degree of organization, individual initiative, and personal accountability
• Demonstrated ability to effectively collaborate across a matrix organization.
• Dynamic, confident, can-do personality with ability to successfully drive projects with minimal mentorship.
• Passion for technology, customer success and innovative thinking
• Attention to detail and ability to deal with ambiguity and change
• Experience in services or consulting organizations or with the IT leader audience is a plus.
• Biotech / Pharma experience is a plus

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Clear and disciplined strategic vision for the future that leverages superior-quality products, operational excellence, and top-shelf-talent
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission – to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment, and inclusion in all that we do. We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.