The Service Company “Global Business Service” (GBS) of Siemens has a clear ambition: Be the Partner of Choice for Siemens businesses as well as external customers for business process outsourcing. At GBS, we focus on end-to-end solutions for our customers through innovation, process simplification and automation. We deliver these solutions through our global network of service centers that cater to customers in more than 100 countries. Siemens GBS covers a broad spectrum of services across Opportunity to Cash, Purchase to Pay, Record to Report, and Hire to Retire. Position summary: Siemens Global Business Services is looking for a Senior Product Manager who takes ownership of our Customer Service Management ecosystem. Product Manager has overall accountability for defining the product, ensuring the product meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle. To accomplish profitable growth, the ideal candidate has proven throughout their career how customer requirements will be turned into cost effective and scalable solutions, which exceed customer expectations. For delivering results, the role leverages a broad set of highly scalable digital platforms. In this leading-edge role, you will: You will be globally responsible for managing the digital products in the context of Siemens Global Business Services (GBS). Standardize and rollout of customer service management solutions across GBS You build and maintain the product roadmaps in alignment with our customer and ensure clear value propositions, KPIs and technical requirements. You engage with our DevOps teams across different digital domains to ensure requirements are clear, delivery plans are captured, communicated and progress towards deliverables is maintained. Coordinate service development and implementation as a Product Owner (setting up User and aligning stories, testing of developments, support defect analysis) Continuous product improvements and enhancement Contribute and support planning, budgeting, design, and alignment of service management processes and GBS solutions landscapes. Stay abreast of developments in industry regarding IT Technology & Services as well as Solution Management Governance for the respective product or process Provisioning of technical service expertise Runs PoCs, development activities, and projects. Your qualifications and skills include: Experience in and joy with fast, customer centric, agile development approaches. Ten plus years’ experience with scientific approach to problem solving using quality management processes and analytics combined with strategic view based on roadmaps, project portfolios, and architecture. Five plus years managing/coaching a team. BS/BA degree preferred, combination of other education and related experience will be considered. Ability to understand and communicate technology and complex solutions in customer terms. True service approach with solid focus on user experience, user satisfaction, and outstanding support. Outstanding global collaborator, communicator, and influencer. Deep technical experience in ServiceNow. Ability to think and make decisions in scalable service solutions and platforms. Ease in connecting with service providers to align on how to build/configure, scale platforms, and deliver customer centric service solutions on time, in scope and within budget. Profound experience in Customer Service Management and ITSM processes, Knowledge on Agile Development. Used to act in an international environment with virtual teams. Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Organization: Global Business Services Company: Siemens Corporation Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 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