Fields calls and respond to alerts. Addresses technical problems by following defined procedures. Monitors applications and respond to incidents. Perform routine health checks and validations after changes or significant incidents. Follows defined procedures for incident resolution. Escalate to second level application or infrastructure support for new or high priority incidents. Identify opportunities to automate manual processes. Contributes to the achievement of team objectives Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience required 0-3 years of experience in applications support or production environment required Experience in the securities or financial services industry is a plus BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 96248 Job: Information Technology Organization: Clearing Markets ISS Svcs Tech-HR16624} Requisition Number: 2118601