'Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides analytical support and prepares drafts of standard and ad hoc reports for assigned area.Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Builds knowledge of technology tools used to conduct analyses; applies techniques such as querying and macro development to extract data for populating models.US: Bachelor's degree from a four-year program. Data Science, Operations Management, Statistics, Engineering, Analytics, Business and Finance academic backgrounds a plus. Minimum cumulative GPA of 3.2 or better. UK and Ireland: Preferred subjects: Data Science, Operations Management, Statistics, Engineering, Analytics, Business and Finance or other related field. Minimum Bachelor s degree at 2:1 or better. No previous experience required. Should not require sponsorship for employment visa status, now or in the future, in the region where they apply. A strong candidate possesses: - Intellectual curiosity and self-motivation - Creativity and problem solving skills - A commitment to excellence - Drive to innovate - Qualifications Excellent oral and written communication and interpersonal skills - A strong sense of teamwork - Leadership skills - An understanding and measurement of risk culture - Technical skills (e.g., R, Python, SQL, Data Analysis) a plus BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Massachusetts-Everett Internal Jobcode: 70412 Job: Finance/Accounting Organization: Global Transfer Agency And AIS-HR12844 Requisition Number: 2111940