Objectives and Scope of Position:

Purpose of the job

• Report to both Customer Experience Excellence Division & RFM/ PHC BU Director and Human Resources Division Director
• Assume the coordinator and assistant role for the Divisions to enable the team to meet project goals and deliverables.
• Work with minimal direction to carry out a wide range of administrative duties as outlined below, with a strong emphasis on organization and proactive coordination of activities.

Primary Responsibilities and Accountabilities

Administrative Support

• Exercises independent judgment and discretion with sensitive/confidential and proprietary information
• Acts as the team "go-to-person" for general operational or administrative questions or other inquiries
• With high attention to detail, plans, coordinates and manages a complex and dynamic calendar that includes coordination of personnel in different geographical regions/time zones. Calendar may include meeting scheduling, resolution of scheduling conflicts, scheduling appointments with external guests and officials, and interviews as necessary.
• Organizes management travel and prepares expense reports
• Participates in planning and execution of All Hands meetings, leads and or participates in planning of divisional and departmental level activities and events (socials, round tables, team builders, etc.)
• Processes contractual agreements with vendors, payment request, and purchase orders
• Provides orientation and guidance to new comers
• Acts as champion for both company level and division level processes

Roche Academy and Employee Orientation

• Manage Roche Academy/ Employee Orientation-related logistics and materials preparation
• With high attention to detail, plans, coordinates and manages a complex and dynamic Roche Academy training calendar
• Processes Roche Academy-related contractual agreements with vendors, payment request, and purchase orders

RFM/ PHC

• Manage administration for RFM/ PHC BU’s marketing and sales team. E.g., hospital listing documents preparation and contracting processes, etc.
• Act as the back-up for RFM Customer Service Specialist when needed (peak demand seasons; sick or annual leave etc.)

Project-Based

• Works on complex assignments, projects as an individual contributor or cross functionally. Such assignments require professional judgment and initiative in resolving problems and making recommendations.
• Provides support on editing and formatting meeting documents, materials and/or presentations, gathering information or conducting analyses to support the Division Head(s) and other team members.

Operation Excellence

• Streamlines and reduces unnecessary administrative or operational burdens for the team
• Promotes continuous improvement culture in the organization

Safety reporting compliance

• Ensure 100% of safety reports received are forwarded to Drug Safety Department within one business day of receipt

Professional and Technical Requirements

Education:

Bachelor degree or above

Working Experience:

At least five years’ working experience in multinational companies as secretary

Skills, Knowledge, and Qualifications:

• Fluency in written and spoken English
• Strong computer skills (e.g. Microsoft Office, Internet, etc)
• Good communication / interpersonal skills
• Demonstrate effective time management and organizational skills
• Ability to work within a flexible team environment on multiple projects simultaneously
• Encourage mutual respect and accountability at all levels
• Embrace new ways of working through demonstrating Roche Taiwan’s 2 mindsets 3 behaviors