Our Team Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation. We are a global team that provides all infrastructure, end user computing and production support services. Our goal is to provide reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY Mellon employees to deliver client commitments and business solutions around the world. The Role We are seeking a Support Analyst (Virtual Desktop). Key Responsibilities: Responsible for Analyzing and creating business models, logical specifications from user requirements to develop solutions for VDI. Designing, developing and implementing software applications, while creating system procedures to ensure that the development made on VDI functions efficiently. Writing source code, preparing the test data, and debugging programs to improve performance of the application software. Executing functional test plans, validating test results, and documenting the process and data analysis. Participating in Scrum meetings and coordinating with the business team to understand the needs and to implement the same into functional design. Maintaining, modifying programs and making approved changes by amending flow charts and developing detailed programming logic and coding changes. In addition to facilitating primary contact with various vendors involved with VDI architecture and support. Submitting and performing RFC’s for VDI upkeep, as well as liaising with our Engineering team globally. Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Maintains and supports moderately complex infrastructure environments. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production. Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution. Escalate to second level infrastructure support for new or high priority incidents, May review and execute Change Management scripts. Leads major incident management calls for resolution of high priority incidentsMay mentor or provide guidance for junior team members. Contributes to the achievement of area objectives MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred 8 - 10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred 8 - 10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New Jersey-Jersey City Internal Jobcode: 96408 Job: Information Technology Organization: Technology Services Group-HR06725 Requisition Number: 2110369 Tags: 999000511