You will be part of Technical Customer Support team within the Sales organization. You will be responsible for delivering high level of satisfaction for HERE customers and supporting the Sales organization with HERE SDK, APIs and HERE Map & Contents, in particular Positioning.

Your responsibilities

• Work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues.
• Support high profile customers compiling HERE navigation maps & Platform.
• Support Sales by implementing demo and example applications in Pre-Sales/Post Sales activities to meet Sales goals
• Support Sales of different verticals (Automotive, Enterprise, Consumer) in Pre-Sales/Post Sales activities
• Participate in field tests with customers when required.
• Manage customers issues efficiently, effectively and up to the highest standards
• Analyze and resolve customers map compilation and API issues

You will be a strong candidate for this role if you possess the following skills and competencies :

• Software Engineering/ IT degree (or equiv.)
• 5 + years of work experience
• Java & JavaScript skills
• SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite) skills
• Support/Consulting experience
• Knowledge in Android or iOS development
• Strong communications skills . Requires daily interaction with external/internal customers via phone, email and face-to-face.
• Ability to work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues.
• Good command of English & Mandarin (written, spoken)