Position Description: Work closely with Lenovo PC/SD worldwide and regional Services teams to understand the daily customer services business processes and execution (Lenovo PS/SD Services includes Warranty & Entitlements, Contact Center, Service Delivery, Vendor Management, Service Parts Management, Reporting and Service Payment). Interface with the Lenovo PC/SD Services business/operations teams in multiple geographies to define/improve business processes, design IT solutions and resolve IT system issues in Lenovo Services IT platform. Assist with IT project planning and execution with cross-functional teams. Support worldwide and regional transformation projects supporting Lenovo Services BT/IT and process solution changes. Execute IT development tasks with package solution framework. #### Position Requirements: Master’s Degree 2 or more years of relevant experience SAP CRM Function and ABAP programming; PC/SD Service business processes; Project Management Professional (PMP); Microsoft Word, Excel, PowerPoint, and Visio; Business & system analysis We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.