Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is an integral part of Daimler Trucks, leading global vehicle manufacturer and one of the world’s biggest manufacturers of commercial vehicles. With our FUSO brand, we make up approximately 40% of the Daimler Trucks sales volume with a presence in more than 170 markets worldwide. Since our first bus, we have aspired to bring society and our customers the highest quality of products and services.

By Combining Japanese tradition and the global power of Daimler, Mitsubishi Fuso provides unparalleled experience in a world leading company. This means that you will associate with global business partners every single day.


Introduction of After Sales Japan

It is the Customer Services teams who gets our engineering innovations on to the road!
People who buy our vehicles also wish to receive great service during the period of use. They want to have individual advices, effective processing of warranty and damage claims, first-rate maintenance, and optimum parts supply. Therefore we, the Customer Services team, develop and future-proof our service network and determine the strategic orientation of key business processes. For generating sales leads, we spare no effort to identify and assess customers’ needs to achieve satisfaction with building sustainable relationships and trust through open and interactive communication. Our Key areas include Product management, Warranty & Goodwill management, Field management for Japan and other customer service support. With this effort and the help of a multicultural as well as motivated team we greatly contribute to the company. This makes our Customer Services department highly profitable and therefore one of the most important areas within the organization.

We are looking for a customer centric candidate acting as Key Account Manager for our retail organization to support 250 branches across Japan. Helping to resolve issues of customers and their inquiries to achieve high customer satisfaction.
- Support respective domestic regions as key account manager
- Provide latest ETD (Estimated Time of Delivery) status for all Back-order parts
- Conduct monthly calls with Sales Centers and Fuso Dealer Partners
- Educate branch personal regarding parts order behavior
- Resolve IT issues
- Change and optimize existing processes
- Visit domestic honbu and branches