Starbucks Supervisor
Responsible for supervision of the Starbucks outlet, in accordance with hotel and Starbucks standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Maintain and keep up-to-date with all incoming emails from Corporate Starbucks about current/upcoming promotions and new products.
• Resolve guest complaints, ensuring guest satisfaction.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Recognizes and reinforces individual and team accomplishments.
• Trains teams members of processes, procedures and product knowledge
• Ensures proper cash management practices are followed by shift team.
• Maintain complete knowledge of:

• All food and beverage selections available.
• All menu items.
• Outlet layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• POS and manual system procedures.

• Daily house count, arrivals/departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.

• Maintain complete knowledge and strictly abide by state regulations.
• Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Participate in inventory and ordering maintenance policies and practices.
• Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
• Inspect outlet; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
• Periodically check with the Front Desk to review updates on house count and arrivals.
• Ensure that staff report to work as scheduled.  Document any late or absent employees.
• Assign work duties and coordinate breaks for staff.

• Other tasks or projects as assigned.

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Minimum 18 years of age
• 2-years’ experience as a Barista
• Advanced Store Training Certified by District Manager
• Certified Barista Trainer
• Previous supervisory experience as asset
• Food handling certificate required
• Knowledge of various drink recipes and beverage service standards and food sold in Starbucks.
• Fluency in English both verbal and non-verbal.
• Ability to compute basic arithmetic
• Able to work effectively as part of a team in a fast-paced environment
• Proven ability to work well under pressure and manage multiple tasks simultaneously
• Available to work a flexible schedule (including mornings, evenings, weekends, holidays), and long hours based on business levels
• Computer-literate
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible, reliable & dependable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to:

• Endure various physical movements throughout the work areas
• Constant standing and walking
• Exert physical effort in carrying items (up to 40 pounds)
• Frequent lifting, kneeling, pushing, and pulling
• Frequent bending and reaching
• Reach 2 to 4 feet
• Remain in stationary position for 4 to 6 hours throughout work shift

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS