Starbucks Supervisor

Responsible for the supervision of the Starbucks, training, coaching, completing administrative tasks, and most importantly implementing a strong service culture, which serves as a guide to all employees.

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offer professional, friendly and proactive elevated guest service
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain and keep up-to-date with all incoming communication from Corporate Starbucks about current/upcoming promotions and new products.
• Recognize and reinforce individual and team accomplishments
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by team members
• Ensure proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Participate in inventory and ordering
• Assign work and side duties
• Coordinate breaks for team members
• Participate in talent management activities
• Perform any other duties, tasks, and assignments within the division as required
• Flexible schedule including early mornings, weekends, and holidays 

 

Your experience and skills include:

• Previous experience in food and beverage, with supervisory experience, an asset
• High school graduate or equivalent vocational training certificate
• Advanced Store Training Certified by District Manager an asset
• Certified Barista Trainer an asset
• Knowledge of POS systems an asset
• Fluency in English both verbal and non-verbal
• Ability to compute basic arithmetic
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Proven ability to work efficiently in a demanding and fast paced environment
• Computer literate, including good knowledge of Microsoft Office Applications
• Strong work ethic, highly responsible, reliable

 

Physical abilities:

• Exert physical effort in transporting (30 pounds) approximately 100 feet
• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position (standing) for 6-8 hours throughout work shift
• Walking, bending, kneeling, use of ramps and stairs

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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