Stewarding Supervisor
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing to Create the Essential Toronto Experience:

Assist with the leading, coaching, organization and development of the Supervisory Team and Colleagues within the stewarding department. He/she will report to the Chief Steward with any problems, concerns, suggestions and/or comments. Ensure that all employees understand their duties and their responsibilities while maintaining the high standards of the hotel.

• Maintenance of the high quality of service standards required by the hotel
• Ensuring a smooth day to day operation of the stewarding department
• Assist in inventory of china, glassware and silverware
• Ensure loss and breakage of china, glassware and silverware is kept to a minimum
• Assist with the determination of daily staff requirements
• Organize staff in relation to business for each outlet, ensure punctuality and ensure that staff follow safety procedures for clothing and work habits
• Assist with storage and issuance of supplies
• To foster and ensure open communication with kitchen, banquets and all other departments involved with a function
• Act as a team leader and motivator to all employees and ensure that the guests and employees are satisfied
• Assist the Chief Steward and Assistant Chief Steward with any other job related tasks
• Actively participate in the health and safety procedures and involve staff
• Supervising of several employees and distributing workload to each
• Ensure that the recycling and health and safety practices are followed in the workplace

Your experience and skills include:

• Hotel Management Diploma an asset
• Good understanding of health and safety laws with proven track record including health and safety initiatives
• Strong leader with excellent communication skills and a willingness to get involved with hotel activities

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift.
• Lifting/pushing 50lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs, and ramps

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS