Job title: Store Manager

Role/Scope

Guarantee the whole management of the boutique (economic, staff, location, communication) in respect of: commercial policies agreed, sales targets and customer care.

Key Responsibilities:

1. Customer assistance: listen to the client, introduce the product, being able to condition in the product choice

2. Finalize sale (cross selling, up selling)

3. Complaint management and post-sale service

4. Give information and suggestions to take care of the product

5. Sell, assist and gain a loyal client

6. Constant database update

7. Manage and control cash register : sales receipt printout, tax free, gift vouchers, bank deposit

8. Corporate layout and Visual Merchandising rules to be applied, keeping the high standard of the boutique image

9. Share and respect administrative and corporate guidelines

10. Stock management: re stock goods on display

11. Personal care in respect of corporate guidelines

Skills & Experience

1. Fluent in English and in the language of the country of reference

2. Elegant (good looking, well cared figure, no distinguishing mark (tattoo,...), well-balanced body language)

3. Sales experience of luxury brands (sales technique, knowledge for the sector in terms of customers and needs)

4. Excellent relation skills ( empathy, communication, good speech skill, be positive)

5. Good skills of working in respect of targets (KPI’s, in quantity and quality)

6. Product knowledge (materials, wearability, functionality; respect of company’s guidelines in display, presentation to the client, management)

7. Service oriented (taking care of others’ need, motivation is to satisfy client’s need, patience)

8. IT knowledge

9. Inventory management

上班地址：上海市徐汇区