Job title: (Assistant) Store Manager

Report to: Area Manager

Job purpose: Drive business results through a continuous development of the store team and an optimized management of store in terms of image, product and operations. Lead the team to deliver the Versace experience.

Job responsibilities:

Business Development

• Analyze the business, propose and implement action plan to reach qualitative and quantitative objectives, improve results, and support key business strategies.
• Partner with the Retail Manager to maximize sales and margin goals. Responsible for the sales and KPIs performance of the store.
• Partner with the Retail Manager to prepare periodical reporting on competitors, product, and potential opportunities.
• Analyze and manage sell through, identify and communicate regularly with division heads on product availability and market trends to maximize productivity.

Team Management

• Set personalized objective for the year for every team member and follow up along the year to develop behavior, performance and capabilities.
• Create a dynamic environment. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations.
• Set achievable goals and targets, ensure the staff follows Company guidelines and is held accountable for achieving set goals.
• Attract, develop and lead a high performance team through effective training, coaching and/or motivational activities.
• Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills.
• Plan and conduct daily and weekly in store briefing to motivate the team, set objectives and show how to reach them.
• Support with informative and inspiring participation the new staff onboarding experience.
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information.

Client Management

• Ensure superior customer service standards, through constant follow up with the team, in order to deliver the Versace experience.
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions.
• Encourage team members to focus on what they would like their clients to feel during a Versace experience (Sense of Family, Powerfully Desirable, Electrified and Entertained).

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long term relationship with customer and maximize sales opportunity.
• Support the organization of in-store & promotional events, liaising with merchandising & PR team.

Store Management

• Ensure the stock and the backroom are effectively managed in an organized manner according to the guidelines.
• Assure optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Remain in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Demonstrate proficiency in managing operational costs, and balancing all related budgetary expenses in a cost efficient manner.
• Ensure store presentation and visual merchandising standards are maintained according to company directives, and apply strategies to deliver best results through merchandising and visual representation.

Requirements

• Bachelor’s degree in Fashion or Business is preferred.
• Three to five years of experience in retail management – luxury experience is preferred.
• Full understanding of specialty retail, including business development, visual merchandising and store operations.
• Excellent computer skills, include operation of retail point of sale system, Word, Excel and email.
• Strong relationship skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
• Strong team management skills, demonstrating capabilities to make people grow personally and professionally.
• Leadership, confidence, organization skills, critical thinking and problem solving skills.
• Strong verbal and written communication skills.
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities.
• A positive, outgoing, high energy personality that is entrepreneurial, sales focused and has the ability to take full ownership of the store’s business at all levels.
• Candidate with less experience will be considered as Assistant Store Manager.

职位: 店铺经理/副经理

汇报对象: 区域经理

职位概要: 通过持续培养和发展店铺团队，优化店铺管理，包括形象，货品及运营，以达成业务目标。同时，带领团队为顾客带来卓越的Versace体验。

职位责任:

店铺销售

• 分析各项业绩，提出并执行行动计划，以达成量化及质化目标，并以支持公司的商业策略及方向。与零售经理合作，最大化销售业绩及利润，全权负责店铺的业绩及各项关键指标。
• 与零售经理合作，定期准备各项报告，例如，竞争品牌，产品，潜在机会等。
• 分析并管理销发比，关注产品供应力及市场需求，与相关部门沟通，以最大化业务效率。

团队管理

• 为团队每位成员设立年度目标，并不断跟进，提升员工的表现及能力。
• 营造店铺活跃团队气氛。激励员工的团队精神，鼓励团队合作，确保员工关系和谐。
• 制定可达成的目标，确保员工跟进执行并对结果负责。
• 通过有效的培训，教练及其他激励活动，吸引并培养一个高效的团队。
• 在员工接受品牌，产品，运营及软技能培训后，有效地在店内跟进员工的培训效果。
• 开展有效的日及周例会，设立目标，激励并指导员工如何达成目标。
• 为新员工提供详实，正面且激励人心的入职培训。
• 确保同事仪容仪表符合规范，宜人好客，专业自律，并掌握丰富产品及品牌资讯。

顾客服务

• 持续监督及跟进，确保卓越顾客服务，为顾客带来独特Versace体验。
• 作为品牌大使，与顾客建立良好关系，为团队树立榜样，主动与顾客展开沟通及互动。
• 鼓励同事注重在Versace体验中的情感基调，包括家族观念，极致吸引，振奋且愉悦。

顾客关系管理

• 监督团队的顾客维护和管理，确保团队采取有效方式，与顾客建立长期的联系并转化成销售机会。
• 与采购部及公关部门合作，协助店内促销活动的开展。

店铺管理

• 根据标准，条理有序地管理仓库及库存。
• 提升店铺安保力度，保持库存的准确率，减少差异。
• 严格执行公司的各项规章及运营制度。
• 有效管理运营开支，以具有成本效益的方式管理预算及各项花费。
• 确保店铺陈列符合公司标准，采取适当的策略以达致***陈列效果。

职位要求:

• 大学本科学历，时装或商业相关专业优先考虑。
• 3-5年零售管理经验，拥有奢侈品经验者优先考虑。
• 具有丰富零售行业知识，包括业务拓展，视觉陈列，店铺运营等。
• 熟悉各项电脑技能， 包括零售销售系统，Word，Excel和电子邮件的操作。
• 良好的关系管理技能， 能够与顾客群保持长久稳固的关系，洞悉市场的需求及变化。
• 出色的团队管理技巧，令员工在专业及个人方面均得以提升。
• 具备卓越的领导力，自信，良好的组织管理，批判性思维及解决问题的能力
• 极佳的沟通能力。
• 能适应快速的零售环境和节奏，具有同时处理多项任务的能力，并能平衡把控日常各项职责。
• 性格积极，外向，有活力，富有企业精神，较强的业绩敏锐度及责任意识。
• 资历较浅者或获聘店铺副经理职位。

上班地址：天美新天地