Our client is a leading luxury (Jewlery) organization, they are seeking a driven experienced Store Manager to join their winning team.

Main Responsibilities:

1. Fiscal Accountability

• Meet and exceed the store sales plan.
• Achieve target by category.
• Think strategically and proactively propose constructive action plan to create traffic and store attraction to achieve sales.
• Maximize the use of company resources e.g. marketing collateral, to achieve better sales results.
• Act as a sales leader liaison between Sales Professionals and Sales Manager.
• Partner with Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales Professionals.
• Use sales reporting tools to create recommendations for increasing sales.
• Regularly communicate corporate strategies and initiatives to Sales Professionals to increase sales.

2. Talent Management

• Utilize the company's Onboarding program to ensure a consistent, branded onboarding experience for all new employees.
• Manage, coach, and develop retail sales team of designated locations.
• Identify and communicate with top talent, providing career and skill development to build leadership bench strength.
• Hold yearly PMP meetings with all members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees.
• Perform monthly touch base coaching exercise with all store staff, partner to develop individual action plans to increase sales and improve performance.
• Assist in performing monthly touch base coaching exercise with KPI results.
• Identify and tracking the development of potential employees.  

3. Store Operations

• Ensure the store operates efficiently and effectively and in compliance of company standard.  
• Collaborate with CVM and merchandising for timely implementation.
• Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, bar, holiday décor.
• Maintain standards for merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
• Ensure the store team has up-to-knowledge and awareness of security and emergency procedures.
• Prepare relevant reports to management.
• Demonstrate positive audit control results.  

4. Corporate Standards and Directives

• Fully understand and support current business initiatives and new product launches in order to drive the success of the business.
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise. 

5. Personal Leadership

• Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.

Requirements

• Minimum 6 years of retail sales experience in which at least 3 years at management level
• Strong in store operations, sales & service, people management and training experience
• Result-driven, proactive, excellent in communication and interpersonal skills
• Strong sense of commitment and store ownership
• Reliable with strong sense of responsibility plus problem solving ability
• Proficient in computer literacy and fluency in English, Cantonese and Mandarin
• Luxury brand or Jewelry experience is definitely an advantage

If you're interested in this role, click 立即申請 or for more information and a confidential discussions on this role, or to find out about more opportunities, please contact Fiona Leung at Faro Recruitment at +852 2966 0799 or apply directly.

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